Razer Synapse App not recognizing on iMac

Discussion in 'Razer Support' started by rachinator, Feb 7, 2019.

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  1. rachinator

    rachinator New Member

    My Razer Deathadder works perfectly fine when I connected it into my iMac but i can not get the app to recognize it. The app says "Please connect a Razer Synapse enabled device". The app is up to date and so is my computer (Version 10.14.2 Mac OS Mojave). I have reinstalled the app 3 times, restarted my computer 3 times and gave the app "permission" in my privacy settings and restarted my computer again. Any insight?
     
    IsaacMorenoZ likes this.
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hello. Let me help you out with this. What specific variation of the Deathadder do you have? If it is the Deathadder Essential, it will not be recognized by the Synapse for MacOS. Let me know if you have any questions.
     
  3. rachinator

    rachinator New Member

    It is the DeathadderChroma
     
  4. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Thanks for the response. Got that. Can you send me the serial number of your Deathadder Chroma as well as the version number of Synapse through PM? Please include the link to this thread for reference. I'll pick it up there.
     
  5. IsaacMorenoZ

    IsaacMorenoZ New Member

    I also have that problem
     
  6. rachinator

    rachinator New Member

    Yes
     
  7. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Please shoot me a PM with the serial number and the version number of Synapse. I'll check on our end. Include the link to this thread as well.
     
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