Razer Synapse App not recognizing on iMac | Razer Insider

Razer Synapse App not recognizing on iMac

  • 7 February 2019
  • 6 replies
  • 1 view

My Razer Deathadder works perfectly fine when I connected it into my iMac but i can not get the app to recognize it. The app says "Please connect a Razer Synapse enabled device". The app is up to date and so is my computer (Version 10.14.2 Mac OS Mojave). I have reinstalled the app 3 times, restarted my computer 3 times and gave the app "permission" in my privacy settings and restarted my computer again. Any insight?

This topic has been closed for comments

6 Replies

Userlevel 6
Hello. Let me help you out with this. What specific variation of the Deathadder do you have? If it is the Deathadder Essential, it will not be recognized by the Synapse for MacOS. Let me know if you have any questions.
Razer.RedPanda
Hello. Let me help you out with this. What specific variation of the Deathadder do you have? If it is the Deathadder Essential, it will not be recognized by the Synapse for MacOS. Let me know if you have any questions.

It is the DeathadderChroma
Userlevel 6
Thanks for the response. Got that. Can you send me the serial number of your Deathadder Chroma as well as the version number of Synapse through PM? Please include the link to this thread for reference. I'll pick it up there.
I also have that problem
rachinator
It is the DeathadderChroma

Yes
Userlevel 6
IsaacMorenoZ
I also have that problem

Please shoot me a PM with the serial number and the version number of Synapse. I'll check on our end. Include the link to this thread as well.