Razer Synapse Cant Open (Tried Re-installed and delete old files still not working)

Discussion in 'Razer Support' started by ahhaolee, Sep 16, 2018.

  1. ahhaolee

    ahhaolee New Member

    Razer Synapse Cant Open (Tried Re-installed and delete old files still not working)

    My OS is Window 10 Home.

    Any ideas?

    Thanks

    here is my log activity

    [2018-09-16 19:16:50:704] Starting Language Set up
    [2018-09-16 19:16:50:707] Base Directory Path : C:\ProgramData\Razer\Synapse3\Settings\ApplicationSetting.txt
    [2018-09-16 19:16:50:707] ApplicationSetting.txt does not exist, Synapse will create file with default values
    [2018-09-16 19:16:50:907] InitializeSignalRRazer Synapse Service
    [2018-09-16 19:16:50:907] Skip Service Check:
    [2018-09-16 19:16:50:912] Start of method: Checking if Synapse service is running
    [2018-09-16 19:16:50:913] Service status: Stopped
    [2018-09-16 19:16:50:913] Refreshing service status
    [2018-09-16 19:16:50:914] Service status: Stopped
    [2018-09-16 19:16:50:914] Service status: Return true if service is running
    [2018-09-16 19:16:55:941] Stack Trace:
    Could not establish the connection.
    [2018-09-16 19:16:55:941] app ended
    [2018-09-16 19:17:05:988] Already Synapse 3 instance is running, Close this instance and show other one
    [2018-09-16 19:17:05:995] CheckIsRunning
    [2018-09-16 19:17:06:987] Error CheckIsRunningSystem.TimeoutException: The operation has timed out.
    at System.IO.Pipes.NamedPipeClientStream.Connect(Int32 timeout)
    at SingleInstance.CheckIsRunning()
    [2018-09-16 19:17:07:085] Starting Language Set up
    [2018-09-16 19:17:07:085] Base Directory Path : C:\ProgramData\Razer\Synapse3\Settings\ApplicationSetting.txt
    [2018-09-16 19:17:07:193] InitializeSignalRRazer Synapse Service
    [2018-09-16 19:17:07:193] Skip Service Check:
    [2018-09-16 19:17:07:196] Start of method: Checking if Synapse service is running
    [2018-09-16 19:17:07:196] Service status: Stopped
    [2018-09-16 19:17:07:197] Refreshing service status
    [2018-09-16 19:17:07:197] Service status: Stopped
    [2018-09-16 19:17:07:198] Service status: Return true if service is running
    [2018-09-16 19:17:12:214] Stack Trace:
    Could not establish the connection.
    [2018-09-16 19:17:12:215] app ended
     
  2. ahhaolee

    ahhaolee New Member

    lol nobody take care of this problem...
    GGWP Razer Team
     
  3. T21STCPG

    T21STCPG Member

    Hmmmmm I’m no expert but have you tried repairing Synapse, not reinstalling it. This works for me when Synapse doesn’t start.
     
  4. ahhaolee

    ahhaolee New Member

    same

    not working at all

    :slightly_sad:
     
  5. T21STCPG

    T21STCPG Member

    Just going to have to wait for staff to reply then :/
     
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