Razer Synapse causing large delay on push to talk/voice activity in Discord

Discussion in 'Razer Support' started by dailySealBrowndome984, May 20, 2019.

  1. Hello, I wasn't sure whether to go to Discord's support or Razer's, but my friend recommended I try Razer first. So basically, the issue I've found is that since getting a razer mouse and keyboard, having Razer Synapse running has begun to cause a pretty significant delay (as in, 3-5 seconds at least usually) on push to talk and voice activity while using voice chat in Discord. On top of that it's caused a bit lag on my computer in general for game loading times and stuff, and I'm not sure what I can do to fix that. I'd really like to be able to use Synapse, because that's kind of the reason I bought a Razer keyboard and mouse - to use the software for gaming and customizing hotkeys and stuff, but this huge delay I keep having to deal with on Discord really really sucks. Anyone know what I can potentially do to fix this?
     
  2. Razer.Lauriat

    Razer.Lauriat Title: Entitled Staff Member

    Hi! Have you confirmed this by completely removing Synapse as you run Discord?
     
  3. While in voice chat the other day with a friend of mine for example I was expriencing a delay of probably 2-5 seconds, figured I'd try exiting all Razer Synapse apps entirely, and once I did the delay was just gone until I opened it back up. I'm not sure what the problem is, but I can only guess that my computer's struggling to run Discord as well as Razer Synapse. I noticed on my keyboard as well that using the "Wave" chroma option that makes the RGB ripple along the keyboard like a wave from each key press, that also seems somewhat delayed. Some lights don't activate, and others activate slower. Any ideas what I could do to fix it? I love the keyboard and macro options that Synapse has, so it'd really suck to not be able to use it.
     
  4. Razer.Lauriat

    Razer.Lauriat Title: Entitled Staff Member

    Hmm. Please make sure to fully update your operating system. You may also perform another test on a different PC just to ascertain the possibility of this being an issue with the system itself.
     
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