Razer Synapse crashing when trying to enter "Devices" or "System" | Razer Insider

Razer Synapse crashing when trying to enter "Devices" or "System"

  • 14 March 2021
  • 7 replies
  • 9 views
T
Every time I try to enter the "devices" profile from the razer synapse dashboard, the application freezes, the little hourglass appears next to my courser and then razer synapse crashes. The same thing happens when I select the "system" tab from the top. I have a razer blade 15 base model and im running version 3.6.228.21813. I've disabled Razer Chroma SDK Service as another form said that it was causing them to crash all the time but it did nothing.
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7 Replies

Razer.Speedcr0ss
Userlevel 7
Tomeksam
Every time I try to enter the "devices" profile from the razer synapse dashboard, the application freezes, the little hourglass appears next to my courser and then razer synapse crashes. The same thing happens when I select the "system" tab from the top. I have a razer blade 15 base model and im running version 3.6.228.21813. I've disabled Razer Chroma SDK Service as another form said that it was causing them to crash all the time but it did nothing.


Hi there! Thanks for initiating this thread. Ensure that the Razer Synapse is installed in your computer's C drive "C:" and your anti-virus or firewall is not blocking any Razer-related files. Please gather your Razer Synapse 3.0 logs before performing a clean reinstallation and see if it helps.
Y
I have the same problem, but i can not go to my devive, in this case kiyo... itried also this thred...

i can change everything on my keyboard¨
Razer.Speedcr0ss
Userlevel 7
Yeetuber
I have the same problem, but i can not go to my devive, in this case kiyo... itried also this thred...

i can change everything on my keyboard¨


Hi there! Thanks for sharing. Have you contacted our Support Team? If you haven't, please click this link. Else, send me a PM together with your device's serial number that starts with "SN". Let's continue our conversation there.
K
I have the same problem... I talked to support for over a month. They didn't help me in any way.
Razer.Speedcr0ss
Userlevel 7
KeiZzo
I have the same problem... I talked to support for over a month. They didn't help me in any way.


Have you also verified the Razer Synapse settings under Services? Please right-click the start button at the bottom left and type "Services.msc". Ensure that all Razer services status is "Started" and the startup type" is set to "Automatic". Use CTRL + F, and type "Razer" to sort all related Razer services.
K
Razer.Speedcr0ss
Have you also verified the Razer Synapse settings under Services? Please right-click the start button at the bottom left and type "Services.msc". Ensure that all Razer services status is "Started" and the startup type" is set to "Automatic". Use CTRL + F, and type "Razer" to sort all related Razer services.


yep, i did it
Razer.Speedcr0ss
Userlevel 7
KeiZzo
yep, i did it


Please gather your computer's Razer Synapse 3.0 logs. Ensure to follow the steps from this link and let me know if it helps. Should the issue persists, please save the compressed files via Google Drive or any online drive account, then paste the link in your PM. Let's continue from there.
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