Hey everyone, I bought a Razer DeathAdder Essential Black Edition recently, however Razer Synapse recognizes it as the DeathAdder Essential White Edition.
It's worth mentioning that as soon as I connected the mouse to the USB port the automatic Razer Synapse installation prompt also recognized it as the White Edition, maybe firmware related? Personally I have no idea what's going on here.
Also, the model and product no. beneath the mouse matches the Razer DeathAdder Essential Black Edition:
Model: RZ01-0385
Product no.: RZ01-03850100
I don't know if anyone came across such bug, also I have no idea if it's firmware/software/hardware related, I tried to look for more information online and the only case I found [reddit] happened years ago where after an update, his DeathAdder was replaced for the CoD Black Ops 3 version, changing back to normal some time after.
Regarding firmware, I found one in Razer website for the Razer DeathAdder Essential but it doesn't recognize the mouse either so I can't proceed with the installation.
Hopefully it's an easy fix.
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Userlevel 7
- Razer Support
- 2398 replies
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8 October 2022
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