Razer Synapse not detecting my keyboard

Discussion in 'Razer Support' started by autoLightMossGreen750, May 26, 2019.

  1. I've got Razer BlackWidow X Chroma TE Edition like 1 years was working well until this week keyboard is fine but lightnings are gone I don't know what problem is Razer Synapse doesn't detect the keyboard i tried to update the software and windows version but none of them worked
     

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  2. Razer.Lauriat

    Razer.Lauriat Title: Entitled Staff Member

    Make sure that you remove Synapse completely out of the system before installing it back. To do this, just follow these steps:
    1. Uninstall Razer Synapse from your PC and delete all files in C:\Program Files (x86)\Razer and C:\ProgramData\Razer directories. These folders may be hidden by default, so please be sure to unhide them. We want to ensure that there are no residual files remaining that may corrupt your installation. This is important so please do so. Restart your computer afterward.
    2. Go into device manager, go to Keyboards/Audio inputs and outputs/Mouse and other pointing devices, uninstall HID Keyboard/Mouse Drivers and all other Razer product drivers, and restart your PC. Be sure to select delete drivers as well when uninstalling. Restart your computer again.
    3. Turn off all Firewall and Anti-virus software to prevent any conflicts. Download and install the latest version of Microsoft .NET Framework (4.5 or higher) at http://www.microsoft.com/en-us/download/details.aspx?id=30653 (In some cases, you may need to uninstall the older version on your system). Restart your computer again.
    4. Install the latest version of Razer Synapse that can be downloaded from http://rzr.to/synapse-pc-download.
     
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