Razer Synapse not recognizing Razer BlackWidow X Chroma | Razer Insider

Razer Synapse not recognizing Razer BlackWidow X Chroma

  • 13 April 2019
  • 5 replies
  • 8 views

I have been using my Razer BlackWidow X Chroma for a few months now and it's been working fine.
Recently I decided to update razer synapse since it kept bugging me to do so, after the update though I noticed that the application no longer recognized my keyboard. When I try to open the chroma module for example it simply tells me "This module requires a Razer Chroma device". I also don't see my keyboard under devices in Razer Synapse.

What I have tried thus far:
Uninstall and reinstall Razer Synapse
Switch USB ports with my keybaord
Uninstall all HID keyboard and mouse devices as well as Razer BlackWidow X from the device manager
All the steps above have been followed with restarting my PC, I have also tried combining the steps like uninstalling all drivers and uninstalling the application at the same time.


The keyboard still works just fine and I can use it to control the computer, any razer specific features (Like playing with the lights) do not work however.


Thanks in advance.

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5 Replies

Update:
I tried installing Razer Synapse 2, and that version of the application recognizes my keyboard. I don't consider this a solution though as the UI and functionality in this version are not as good.
Same problem, I have tried all the solutions people recommended and its still not detected by Synapse.
Userlevel 6
Hi there guys! Can you PM me the build number of Synapse 3. Please include the link to this thread as well. I'll assist you from there.
I am sorry for not responding in along time, I have simply not been near my computer.
I updated from windows 7 to windows 10 and now I am no longer experiencing any trouble.
Userlevel 6
Nephalen
I am sorry for not responding in along time, I have simply not been near my computer.
I updated from windows 7 to windows 10 and now I am no longer experiencing any trouble.

Thanks for the update. Let me know if you need more help.