Razer Synapse not starting

So I have recently bought a new Razer mouse and wanted to set it up download Synapse. I didn't have any problems with downloading it, but it does NOT start. Which means the small black screen pops up and disappears and nothing else follows it. And yes I have tried waiting. I have been trying to do something for over two hours now and still nothing. I have reinstalled it so often in the hope that it might be better. Can anyone maybe tell me why it doesn't start? I am starting to lose patienty
The mouse is a Razer Basilisk X Hyperspeed by the way
And I am from Laptop, hope that this information helps and thank you.