Razer Synapse PAGE_FAULT crash: rzudd.sys

Discussion in 'Razer Support' started by LordSavvart, Jun 11, 2019.

  1. LordSavvart

    LordSavvart New Member

    Hi there,
    I keep getting a blue screen error that says:
    PAGE_FAULT_IN_NONPAGE_AREA
    What failed: rzudd.sys

    Now since that happened a couple of times, I have since uninstalled and reinstalled:
    Razer_Synapse_Installer_v2.21.21.1.exe

    It is for my Razor Anansi keyboard - RZ03-0055 Gaming keyboard

    Is there anything I can do to fix this issue as the Razor software now doesn't want to work at all...
    Thanks
     
  2. Lauriat

    Lauriat Title: Entitled

    Is your OS already fully updated? Also, are you on Mac or Windows?
     
  3. LordSavvart

    LordSavvart New Member

    Sorry about not mentioning my OS - Windows 10 and it is fully up to date - the OS and all of the drivers.

    Also, razer had an update this morning which seems to have fixed the issues I was having, or at least it seems to have so far...

    Also, Razer software now says 2.21
     
  4. Lauriat

    Lauriat Title: Entitled

    I see. Not sure what happened but I would have also suggested a clean reinstallation of Synapse. Nonetheless, it's good to hear that it has been fixed. Should you have other concerns, feel free to let me know. :wink_:
     
  5. LordSavvart

    LordSavvart New Member

    Hi again,
    It started again with the same error: PAGE_FAULT_IN_NONPAGE_AREA What failed: rzudd.sys

    I have since uninstalled Synapse and not a single crash for over 3 weeks. There is something going on with Synapse and Windows 10, for me anyway.

    Any ideas as to what I can do?
    Thanks
     
  6. LordSavvart

    LordSavvart New Member

    Hi again,
    It started again with the same error: PAGE_FAULT_IN_NONPAGE_AREA What failed: rzudd.sys

    I have since uninstalled Synapse and not a single crash for over 3 weeks. There is something going on with Synapse and Windows 10, for me anyway.

    Any ideas as to what I can do?
    Thanks
     
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