Razer synapse won't control Deathadder Elite

Discussion in 'Razer Support' started by ma4eusz, Dec 29, 2019.

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  1. ma4eusz

    ma4eusz New Member

    Hi
    I use Deathadder Elite bought recently and BlackWiddow 2013.
    I used Razer Synapse 2.0 to control both and it worked fine for a while, but then it stooped working.
    Now can't control mouse (neither sensitivity nor lighting). It detects mouse. It shows that sensitivity is changed (onscreen notification), but sensitivity won't really change. Clean install won't help.
    When I install Synapse 3.0 it controls mouse lighting only, but not sensitivity.
    With no Razer Software installed I can change sensitivity (but can't tell what sensitivity it is, and can't control lighting obviously).
    Thanks in advance
     
    ma4eusz, Dec 29, 2019
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  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest

    Hi there! Can you share a video of the issue? Have you tried using a different Razer account to see if the issue persists?
     
    Razer.RedPanda, Jan 4, 2020
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  3. scherginhaan

    scherginhaan New Member

    Same problem here!

    please help..
     
    scherginhaan, Feb 4, 2020
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  4. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest

    Hi there! Can you share a video of the issue? Also, have you tried reinstalling Synapse? Let me know how it goes.
     
    Razer.RedPanda, Feb 7, 2020
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