Razer System Recovery "Only support running under WinPE" error | Razer Insider

Razer System Recovery "Only support running under WinPE" error

  • 6 February 2023
  • 8 replies
  • 546 views
J
Hello,

Razer Blade 15 Advanced (2018). Followed the instructions and downloaded the recovery image from Razer.

No matter how many combinations I tried, I always get Razer System Recovery "Only support running under WinPE" error

Here's what I tried:

  • Downloading from different computers
  • Different USB drives
  • Different USB ports (all on the Razer Blade, no USB hubs)
  • Different filesystems in the USB drive NTFS mostly since it's what is mentioned in the documentation but also FAT32.
  • Updated laptop's firmware using the official updater: RazerUpdater_v1.1.1.3_CH510-MEv120811753v2.exe


I have no other way of contacting Razer support so I would appreciate if someone could explain how this can be solved and maybe even fix the system recovery zip or the instructions. There are various similar threads in this forum and reddit.

Thank you!
1 Attachment

8 Replies

R

Hi, I don't know if you are still having this problem, but I had the same problem like today. I discovered that the recovery image given by razer migth be a little outdated (depending on the model), when you download the image you get a name like "L25_20H1_T02”, I was running the 22H2 and it gave me the same problem, installing the 20H1 solved my problem. (also my laptop is very picky when it comes to usb key for the os).
I found out that this particular USB drive works flawlessly for every os and even the razer recovery (https://a.co/d/hX2ouju)

R

I have the same problem with my stick. It says “only support running under WinPE” how did you guys solve it?

E

For me this was fixed this by formatting the disk in FAT32 instead of NTFS

CelesteFIREOPALbit969

For me this was fixed this by formatting the disk in FAT32 instead of NTFS

The problem is that the recovery folder in my case (Blade 14 2023) has files larger than 4GB, which is not supported by FAT32.

CelesteFIREOPALbit969

I wonder if Razer even tests their recover images. I’m really surprised how painful the recovery process is, it can be significantly improved by just providing a bootable ISO image that can be burned on to any drive as is without manual re-formatting and copying.

R

Any way to fix this, I am currently experiencing this issue

ONYXtechBlackOlive484

Great support team work… 

G

Another customer here with the exact same issue. supplied image boots from NTFS key, but as noted above fat32 does not support > 4gb files.

Also tried a windows 11 installer from Microsoft, and am presented with the need to install a driver to proceed/install windows. I expect this is for NVME access while installing windows.

 

Any suggestions on how to resolve?

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