Razer Tartarus V2 controller D-pad sticking / glitch

Discussion in 'Razer Support' started by cpoChiD, Dec 10, 2020.

  1. D-Mouse

    D-Mouse New Member

    Thanks, everyone, for the info. I would have liked to buy a Tartarus Pro but am going to wait until this is fully fixed in Synapse. Posting so I can subscribe.
     
  2. alexxedo

    alexxedo New Member

    I sniffed the USB connection between the keypad and my computer and triggered the issue.
    I can see that the keypad does not send anything when the key is considered as stuck by the game.
    So there can be two reasons:
    - Either the keypad does not send the key release USB frame and Synapse continues to act as the keypad is pressed and sends the command
    - Or the keypad does send the key release USB frame, Synapse "misses" it and continues to act as the keypad is pressed and sends the command

    In addition the keypad is a lot more chattier with the host when Synapse is active. I killed it and observed there is a lot less frame (basically 1 keypress and 1 keyup per keystroke which is normal)

    Maybe disassembling the software to know how it processes the USB frame could point the problem however it is a complex and tedious task compared to actually looking to the original source code directly...
     
    Last edited: May 8, 2021
    NoahArk620 and olPiG like this.
  3. D-Mouse

    D-Mouse New Member

    Given that the issue supposedly doesn't occur when Synapse is not running (e.g., when using reWASD instead), can't this potential cause be eliminated?
     
  4. alexxedo

    alexxedo New Member

    Nope cause the keypad changes its behaviour when Synapse is running, it sends a lot more data for each keypress (around 70 frames)

    Maybe there is a bug in the behaviour with synapse. There is a lot of frame output and I have a tartarus pro so there is a lot more position than on/off. I don’t know what the traffic looks like for a V2 but I don’t have the time to reverse-engineer all those frames.
    Even if we identified precisely the issue, it will be useless if Razer does not take the bug into account.
     
    Last edited: May 8, 2021
    NoahArk620 and olPiG like this.
  5. alexxedo

    alexxedo New Member

    Another clue about the issue can be seen in the "keyboard properties" window of the system.
    The "Repeat delay" and "Repeat rate" settings are applied to the Tartarus input only when Synapse is not running. If Synapse is running the settings are ignored and the keystrokes continue to arrive at a given non-configurable speed.

    If Razer wants to stop RMA-ing perfectly working hardware, they really shall correct this bug.
     
    NoahArk620 likes this.
  6. NoahArk620

    NoahArk620 New Member

    This is an incredible discovery! Thanks a lot for checking it out!
     
  7. KAWAiiSONG

    KAWAiiSONG New Member

    Has the Razer team left the chat? Why is there such silence on their part? the problem has not gone anywhere !!!
     
  8. bgzgamer

    bgzgamer New Member

    Ive come here to add that I just bought a tartarus v2 and started playing Apex with it. My movement keys WASD stick 2-3 times per game and thought it was a windows issue.. but now that i see this, its pretty obvious i bought a defective piece of hardware that razer has yet to fix.
     
  9. KAWAiiSONG

    KAWAiiSONG New Member

    The device is fine, the problem is in the Synapse 3.0 software
     
  10. NoahArk620

    NoahArk620 New Member

    My Razer Support ticket has gone silent, and they closed it. So there won’t be any more news coming from them anymore now. @Razer.Speedcr0ss is the only hope we have now, but he has gone radio silent too. :slightly_sad:
     
  11. alexxedo

    alexxedo New Member

    Ok it seems we aren't gonna see any fix soon...
    I don't understand why they do not want to fix this issue.
    Are others peripherals than the tartarus line concerned by the problem ?

    The other solution would be to wait for the guys of openrazer to release a windows version of their soft even if they aren't supporting the Tartarus pro yet.

    I think I'll let a review on Amazon where I bought the product to warn other consumers so they don't buy it.

    That's such a shame to have this bug, I bought a redragon K585 keypad and it does not match the tartarus in term of comfort and design.
     
  12. KAWAiiSONG

    KAWAiiSONG New Member

    Yes, other devices also lag, I have a Razer Naga Pro and she does it too! however, I have a guess that there is something else besides Razer, my friend has a mouse G 600 and it also sticks with him! maybe Razer and Windows have a problem at the same time and they need to solve it together! We are waiting for the Windows 21H1 update
     
  13. alexxedo

    alexxedo New Member

    I don't think Windows has anything to do with this. Handling standard input of a mouse or a keyboard is the 101 of an operating system especially with input coming from a human user which is pretty damn slow. However if manufacturers implements faulty drivers of software this kind of things can happen.

    Maybe the logic in Synapse is not processing the USB frames coming from the keyboard resulting in overwrites and then ignoring key release or the Firmware of the device is bugged when behaving in Synapse mode.

    Going silent and not showing interest into solving the issue is maybe the worst thing they can do. It hurts their brand image a lot.
     
    teguhash and TeaGreenJETaero923 like this.
  14. Seegeth

    Seegeth Member

    I don't think so, keypads are a very niche product and Razer has many other more popular products.

    The problem has been known for a long time and has not been fixed until then. If they knew how to fix it, they would have done it.
    The only chance is that it will accidentally be fixed during the Synapse 3 update.

    In general, you have to accept that the situation will not change and use third-party programs or hide the keypad in the drawer and that's it.
     
  15. timescam

    timescam New Member

    Was almost gonna buy this, hope there is a fix soon.
    Tartarus looks really good, sucks that it unusable right now.
     
  16. alexxedo

    alexxedo New Member

    Others products seems to have the issue they have to fix it in the end.
    Meanwhile this experience means the tartarus is going to be my last razer product. And I am going to advice my friend to avoid the brand in the future.
     
  17. olPiG

    olPiG New Member

    Got back from holiday this week, logged in and received a Synapse update. Now I don't appear to have this issue with the Tartarus (more testing needed) but I do now have it with my Naga Trinity, which I didn't before. Anyone else experienced the same?
     
  18. Seegeth

    Seegeth Member

    Please let us know what the situation looks like after a long time.
    I am using the third party solution for now.
     
  19. olPiG

    olPiG New Member

    Whats the 3rd party solution?
     
    Last edited: Jun 9, 2021
  20. Seegeth

    Seegeth Member

    reWASD
     
    NoahArk620 likes this.
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