Razer Tartarus V2 controller D-pad sticking / glitch

Discussion in 'Razer Support' started by cpoChiD, Dec 10, 2020.

  1. Birkinator

    Birkinator New Member

    Hey Guys!

    Tartarus v2, Naga Trinity, Black widow chrome v2, and Nari Ultimate running on Synapse 3.6.1130(most recent update for me)

    Spent a while reading through this post trying to get my sticky keys issue to stop, and no dice. What I've observed is it seems to happen when I'm holding down a key on the Naga Trin('=' for discord push to talk) while moving in game(WSAD) on the Tartarus. Tried changing the push to talk keybind to other innocuous keys like the ' and \ keys, but experienced the same issue.

    I haven't tried the 3rd party app mentioned(reWSAD i think), but may have to give it a try. Have been dealing with the issue, like many of yall, since the Tartarus was purchased. I can't recall the issue occurring on my old Orbweaver.

    I hope this helps with the tshooting Razer!
  2. Crixus139

    Crixus139 New Member

    Hi All, I purchased my original Tartarus V2 Mecha-Membrane back in 2017. Served me extremely well but is now looking very tired. 12 months ago I bought the latest version as a replacement. Lo and behold, this had the sticky key issue! Right where I map WASD (08, 12, 13,14). I tried getting a replacement but same issue. Obviously nothing wrong with the hardware so must be the software I guess. I did try a few hacks, such as recreate my Razer Synapsis profile but no luck. I have quite a few other Razer peripherals so using 3rd party software is very undesirable.

    12 months on and again I am still very keen to replace/ update my keypad! Not much appears to have changed or come out to market since. Is it at all worth me taking a punt on the Tartarus "Pro" edition? Or am I all but guaranteed to have the same sticky keys issue as it's same generation as the Mecha-Membrane models I had to sent back last year?

    Fascinating that my original Tartarus Mecha-Membrane from 2017 performs flawlessly but the recent edition appears so broke..

  3. WhoPickedThis

    WhoPickedThis New Member

    I have the naga trinity and the tartarus v2, both of them still get the stuck key / multiple entry bug. Also, occasionally, my sensitivity will spike to ridiculous levels for absolutely no reason.

    The second I have another gamepad option with a thumbstick I'm gonna drop all my razer stuff like the steaming pile it has turned out to be. Tartarus v1 was excellent, synapse is garbage.

    Edit: naga trinity not naga pro.
  4. Tepakot

    Tepakot New Member

    Sorry for the google translator.
    I want to tell my story. I don't play much. I should really like the game. Therefore, a very small sample provided an interesting observation. I play one game for a very long time. Full immersion (six hundred hours in the Starbase ship editor).
    I have been using Tartarus V2 Chroma for one year. I bought it for Elite Dungerous. I have looked now my libraries on Steam, Epic and Gog and could not find what else I played this year.
    Later I gave up Elite and started playing Starbase. I didn't have any sticky buttons. I only learned about this from reviews. I wanted to give myself the Pro version for the new year.
    Reviews have discouraged me. Pulled the loud springs out of the V2 and was pleased. And gave myself The Riftbreaker and almost abandoned Starbase (this is important).
    Then I reinstalled Windows and the problems started. I was shocked. Horrified. I enjoyed sticking to the fullest. I scolded Razer. Clean operating system. All advice to fix the problem is nonsense.
    Before that, everything worked. Reinstalled the system and everything broke. Clean up the registry? Seriously? I was angry.
    Then, I noticed that WASD does not work well in Riftbreaker. This is important for 2.5D. I couldn't run diagonally. Often I could not even move straight the first time. It interested me. I remembered that I ran Starbase for a short time and there were no problems.
    Today I spent two hours in the Starbase ship editor and not a single stuck. Compared to the horror in Riftbreaker. If 99% of games are sticky, why does Starbase work fine? Is this the secret? Application work with the keyboard.
    I'll have some tea and try Cyberpunk 2077. I'll write the result later.
    Last edited: Jan 1, 2022
  5. Tepakot

    Tepakot New Member

    No problem in Cyberpunk 2077.
  6. Pullblox

    Pullblox New Member

    Good afternoon. I ordered Tartatus Pro and are interested in analog switches. Do they work as promised by the manufacturer, or are you not using pressure?
  7. Tepakot

    Tepakot New Member

    I am using Tartarus V2 Chroma. But I've read reviews of the Pro version. You won't be able to use buttons like little joysticks. Very short stroke. And the buttons are very easy to press. They are triggered by touch. And I love when the hand is on the buttons.
    Pullblox likes this.
  8. FalcoMicky

    FalcoMicky New Member

    I bought mine about a week or 2 ago from Amazon. started having this problem just a few hours out of the box...

    Have tried the fixes suggested in this thread but no luck, so I've opened a support ticket to see if anyone can help.

    Been using it for FF XIV and its great in terms of key mapping, but its pretty annoying to die due to the input sticking down and not being able to control my movement, especially since the pad is brand new...

    Any advice would be greatly appreciated
  9. ZiaMcFia

    ZiaMcFia New Member

    Hey guys, I am thinking of getting the tartartus pro. Just wanted to ask if the sticky key issue has been fixed yet?
  10. Neco2510

    Neco2510 Member

    Cant say for certain about the tartarus, but I was having the exact same issue with my huntsman and it was solved with a synapse update designed to solve that exact issue quite some time ago.
  11. Pullblox

    Pullblox New Member

    I've played Elden Ring for 50 hours and everything works fine for me.
  12. WhoPickedThis

    WhoPickedThis New Member

    It 100% still has sticking keys issue; and it's 100% synapse fault, not the hardware.

    Happens all the time in Destiny 2.
    Erakus likes this.
  13. Erakus

    Erakus New Member

    i can verify this, i use the directional thumbstick for jump and barricade/well/dodge and my keys doubleclick or stick all the time. latest version and i have a tartarus pro that i got new in september to replace an orbweaver that was doing the same thing!
  14. DenimQUARTZbiz571

    DenimQUARTZbiz571 New Member

    I have had this issue with the dpad sticking at random moments for a while and ended up uninstalling synapse and using a different program for the keybinds. I wish razer would figure this out as I several devices that lose some features so I can make the tartarus work reliably.
  15. Unnatural79

    Unnatural79 New Member

    Hi! Joining the club with my Tartarus V2. Bought it last year because my G13 was getting old (ironically, it was showing the very same problem with the joystick, but it was likely a hardware issue due to time wear).
    At first, the bug didn't occur very often, but it got worse over time, and lately it's unbearable.
    Reading this thread I'm convinced an official solution will never come, so I'll take the rewasd way.
    My major regret it's that, back then, I thought it was nice to have all the devices work under the same ecosystem, so along with the pad I got a keyboard (Ornata V2), mouse (Naga Pro) and headset (Nari Ultimate).
    The keyboard it's not a problem since I use it just for typing, and I'll swap back the Naga for my (almost new) Logitech G600 and enjoy the extra button. I just hope I won't lose many functionality on the Nari by uninstalling Synapse.
    It would be "great" if there was a way to exclude specific devices from Synapse... honestly, after all this it would be the least Razer could do for us.
  16. DenimQUARTZbiz571

    DenimQUARTZbiz571 New Member

    If you use rewasd make sure you use the programmable mouse and then you can change all the keys and the scroll wheel as well.
    Unnatural79 likes this.
  17. ZiaMcFia

    ZiaMcFia New Member

    I'm noticing the issue seems to happen with the Tartarus v2 and not too much with the Tartarus pro. Maybe they fixed the issue for their Tartarus pro because thats the latest version and completely abandoned about the Tartarus v2.

    Let me know if your having the sticking issues for the Tartarus pro or the v2.
  18. Man7a

    Man7a New Member

    I have not experienced this issue on my Tartarus pro in a while now, something must have been fixed because it used to happen all the time.

    I am feeling awful for the people that still have this issue. you would think that the same fix for Tartarus pro would work on the older versions. (I hope I am not speaking too soon about my Tpro working. )

  19. ZiaMcFia

    ZiaMcFia New Member

    Do you have the white or black?
    Just curious
  20. bentay85

    bentay85 New Member

    Hi guys, I started using my Tartarus v2 again recently and have some luck with getting the D-pad to not stick in a whole 2h gaming session on Diablo Immortal. Not sure if this is just a fluke but the following were the changes I made before the session that had no D-pad sticking:

    1) Connect the Tartarus V2 directly to the PC USB port on the aft of my computer
    2) In Synapse, Lighting panel, turned the brightness to zero, effects to static and colour to Green (something I read in one of the threads but never tried before)
    3) In Synapse, set the thumbstick to 4 way and set all 4 bindings back to default (up, down, left and right), then map the keybindings in game.
    4) Removed my USB bluetooth adapter from my computer (something random I was testing out)
    5) Changed my Wifi from 5GHz to 2.4GHz (due to random lag spikes I was getting with 5GHz when my door was closed)

    All 5 things are quite easy to do, so I hope people facing the sticky D-pad problem can try these out to see if it helps them. I will continue to report whether I face the sticky D-pad problem.

    [Update] The sticky D-pad problem is still there, it came back quite consistently after that 2h gaming session. I tried the clean install guide and that didnt help as well.

    Diablo Immortal is not the only game where I faced the sticky D-pad problem, I also faced the problem in ESO and spoke to customer support about it a couple of years back but they could not help me. I also narrowed the problem down to something triggered by software as the Tartarus V2 was working fine without Synapse and keymapping achieved with Auto Hotkey. The main key I had to remap was 1 -> Esc, because you typically cannot remap the Esc key in game. The only problem I had with this solution was that I could not control the RGB on the Tartarus V2

    I really like the design of the Tartarus V2 and its a unique product on the market, there is nothing that has the same feature set: ortholinear keys, ergonomic wrist rest, thumbstick, that circular button next to the d-pad.
    Last edited: Jul 26, 2022
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