so i bought any
Wireless Gaming Headset - Razer Thresher Ultimate for Xbox One..put how hell i am meant to to get that code to activate surround sound...i cant find it at box and i cant find site what would sell me that key...also i sent any letter to costumer support but,but its been like 3 days and no answers..really disappointed that razer sell this kind crap and dont sell surround keys....what a joke company
This topic has been closed for comments
Userlevel 7
Hi,
If your purchase did not come with the activation code, you can try register for your product on RazerID to receive it.
https://support.razer.com/software/surround/
If your purchase did not come with the activation code, you can try register for your product on RazerID to receive it.
https://support.razer.com/software/surround/
i have done it and no activation code
bump!bump!bump!bump!bump!bump!
I also had purchased this headset but still no activation code. Not in my RazerID nor send via email.
Support told me
"Our 7.1 Surround app is for analog headsets and provides virtual Surround sound to your device. This app currently supports 2 devices so far. It's our Kraken X and kraken 2019."
So they would not give me an activation code.
Then I asked if there was any type of interface support app so I could at lease see my battery level and my response was as followed.
"I've double checked your concern and regarding battery info, we have LED notification that would give us idea about the battery status. Static red - charging"
So I guess if it is green it is working....
And my final quote from my online chat with tech about the 7.1 surround sound
"Now, if you're concern about the Surround Sound, this device of yours is capable of true Surround Sound. As long as it is connect to its audio hub, you should experience 7.1 Surround Sound."
So the wireless headset has to be wired to get the 7.1 surround sound.... kinda defeated the purpose for me. thinking of returning them and going back to Logitech.
"Our 7.1 Surround app is for analog headsets and provides virtual Surround sound to your device. This app currently supports 2 devices so far. It's our Kraken X and kraken 2019."
So they would not give me an activation code.
Then I asked if there was any type of interface support app so I could at lease see my battery level and my response was as followed.
"I've double checked your concern and regarding battery info, we have LED notification that would give us idea about the battery status. Static red - charging"
So I guess if it is green it is working....
And my final quote from my online chat with tech about the 7.1 surround sound
"Now, if you're concern about the Surround Sound, this device of yours is capable of true Surround Sound. As long as it is connect to its audio hub, you should experience 7.1 Surround Sound."
So the wireless headset has to be wired to get the 7.1 surround sound.... kinda defeated the purpose for me. thinking of returning them and going back to Logitech.
Userlevel 7
Tickman
Support told me
"Our 7.1 Surround app is for analog headsets and provides virtual Surround sound to your device. This app currently supports 2 devices so far. It's our Kraken X and kraken 2019."
So they would not give me an activation code.
Then I asked if there was any type of interface support app so I could at lease see my battery level and my response was as followed.
"I've double checked your concern and regarding battery info, we have LED notification that would give us idea about the battery status. Static red - charging"
So I guess if it is green it is working....
And my final quote from my online chat with tech about the 7.1 surround sound
"Now, if you're concern about the Surround Sound, this device of yours is capable of true Surround Sound. As long as it is connect to its audio hub, you should experience 7.1 Surround Sound."
So the wireless headset has to be wired to get the 7.1 surround sound.... kinda defeated the purpose for me. thinking of returning them and going back to Logitech.
If it has True surround, That means it has 7 drivers in each earcup providing a full range of surround sound. You should have absolutely no problem with this. I suggest you follow supports advice and connect it to an audio hub. My brother did the same thing with his Tiamats 7.1 V2. His "true surround" works great! I highly suggest you try it.
underdeath21
bump!bump!bump!bump!bump!bump!
You are not allowed to bump threads.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.