Razer THX Spatial Audio App wont open | Razer Insider

Razer THX Spatial Audio App wont open

  • 22 August 2020
  • 3 replies
  • 1244 views
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About two weeks ago I was using the Razer THX spatial audio app perfectly fine until either a windows update or an update to the Spatial Audio software happened. Now it will not open and in the Windows audio settings, when I choose THX Spatial, no sound is put through and I could only use the sound from my realtek speakers. Is there some kind of fix coming or is this a problem a lot of people are having? If there is a solution to fixing this, could someone please let me know?

Thanks.
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3 Replies

Razer.Speedcr0ss
Userlevel 7
Hi there! Thanks for posting your concern here. Does the issue persist even after disabling the Razer Synapse 3.0? Please send me the following:

a. Screenshot of System Information (Hit Windows+R to open the Run box. Type “msinfo32” into the “Open” field, and then hit Enter.)
b. Screenshot of Windows version (Hit Windows + R. Open the Run box with then type winver)
c. Screenshot of Synapse version (Click the gear/cog icon at the top right. For Synapse 3.0, click “About”).

Save the files via Google Drive or to any online drive account then paste the link in your PM. Let's continue from there.
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Hi. Thank you for getting back to me.

Yes I did exit all apps and try to open the THX app after. I also uninstalled the app and reinstalled with admin privileges. I also uninstalled both the THX app and Synapse 3 and it still would not work. Synapse 3 does work though. Below is the link to the screenshots you told me to get.

(*Omitted for security purposes)
Razer.Speedcr0ss
Userlevel 7
blackdeth59
Hi. Thank you for getting back to me.

Yes I did exit all apps and try to open the THX app after. I also uninstalled the app and reinstalled with admin privileges. I also uninstalled both the THX app and Synapse 3 and it still would not work. Synapse 3 does work though. Below is the link to the screenshots you told me to get.

(*Omitted for security purposes)


Thanks for the follow-up. I have to remove your link since it contains sensitive information. Let's continue our conversation via PM.
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