Hi Razer,I purchased these headphones hoping I will get better sond then from virtual 7.1 headphones but:
The sound is so poor,misses like depth,and that woow effect.
The sound experience is like I purchased 10$ headphones.
Now before all this I read mostly positive comments on amazon,mostly!
So am I missing some settings for them?
Simply if you know what I am saying they won't give me that wooow effect when I wear them...every sound is like flat line..no ups and downs.
I tested them with 4 different PCs with different sound card,and I got a sound like through tin cans.
I tested all speakers via Windows 7.1 surround test and Realtek test and all work fine.
I own Realtek sound card on all 4 PCs (Asus Rampage V,Asus Formula VIII and Crosshair Hero VIII).
How can I get the sound appropriate to these headphones,or I am one of the unlucky ones who got screwed with bad sound card which came with these headphones.
I've connected the headphones okay via cable and motherboard,and I did get sond on all drivers,when tested.
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Same issue here any help?
same issue since windows 10 took over 7
there is a guide given from support members to install get it to work but still for some reason you either get no 7.1 or like a 7.1 running as 5.1
run chkdsk
run chkdsk repair
run sfc /scannow
run DISM /Online /Cleanup-Image /CheckHealth
run DISM /Online /Cleanup-Image /ScanHealth
run DISM /Online /Cleanup-Image /RestoreHealth
make sure x64 and x86 2015-2019 redistributals are installed
makesure 4.7 and 3.5 net adapters installed
make sure have correct sound driver for mobo
all windows updates were completed and installed
install razer surround for v7.1 not razer surround pro
with restart pc in between each of these installations
with this you can get razer surround to play through say realtek audio driver and have aquired 7.1 sound through the razer sound controller but has a static choppy clash through out sounds like shit
disable razer surround controller in device manager and use just the realtek audio manager you achieve clear none static good sound with a difference in 5.1 and 7.1 sound but you loose the 7.1 positional sound needed for gaming
i hear that poor usb grounds can be causing the sound static clash but i more so believe it has to do with the drivers clashing very dissappointing considering were 400 $ headset when came out and worked mint on windows 7 to work like trash on windows 10 still being worth 350$ and also being discontinued with now no longer any support
ive been trying to find a complete awnser for this for a few years now and some how managed to get it to work or atleast didnt notice the 7.1 to 4.0 or 5.1 difference but became picky and had to redo pc a few times and realised this shits not working like it used to
overall still looking for awnsers aswell
there is a guide given from support members to install get it to work but still for some reason you either get no 7.1 or like a 7.1 running as 5.1
run chkdsk
run chkdsk repair
run sfc /scannow
run DISM /Online /Cleanup-Image /CheckHealth
run DISM /Online /Cleanup-Image /ScanHealth
run DISM /Online /Cleanup-Image /RestoreHealth
make sure x64 and x86 2015-2019 redistributals are installed
makesure 4.7 and 3.5 net adapters installed
make sure have correct sound driver for mobo
all windows updates were completed and installed
install razer surround for v7.1 not razer surround pro
with restart pc in between each of these installations
with this you can get razer surround to play through say realtek audio driver and have aquired 7.1 sound through the razer sound controller but has a static choppy clash through out sounds like shit
disable razer surround controller in device manager and use just the realtek audio manager you achieve clear none static good sound with a difference in 5.1 and 7.1 sound but you loose the 7.1 positional sound needed for gaming
i hear that poor usb grounds can be causing the sound static clash but i more so believe it has to do with the drivers clashing very dissappointing considering were 400 $ headset when came out and worked mint on windows 7 to work like trash on windows 10 still being worth 350$ and also being discontinued with now no longer any support
ive been trying to find a complete awnser for this for a few years now and some how managed to get it to work or atleast didnt notice the 7.1 to 4.0 or 5.1 difference but became picky and had to redo pc a few times and realised this shits not working like it used to
overall still looking for awnsers aswell
This Amiel from Razer Escalations Team.
Here are the troubleshooting steps kindly follow through this, some of the steps might be redundant already but please kindly follow through this as this might fix the issue
Go to search box next to Windows icon and type CMD
Right-click on Command Prompt and select Run As Administrator
Type msdt.exe -id DeviceDiagnostic and press enter.
#Please do take note of the information being prompt at the command prompt#
Restart PC and verify
Update Windows OS
Update Audio/Headset Drivers
Lets first perform a Windows Troubleshooting
Select Start > Settings > Update & Security > Troubleshoot, or select the Find troubleshooters shortcut at the end of this topic.
Select the type of troubleshooting you want to do, then select Run the troubleshooter.
Allow the troubleshooter to run and then answer any questions on the screen.
Open command prompt.
Enter sfc /scannow in the prompt window.
#Please do take note of the information being prompt at the command prompt#
Run DISM
Open Start.
Search for Command Prompt, right-click the top result, and select the Run as administrator option.
Type the following command to perform a quick check and press Enter:
DISM /Online /Cleanup-Image /CheckHealth
Type the following command to perform an advanced DISM scan and press Enter:
DISM /Online /Cleanup-Image /ScanHealth
Type the following command to repair the Windows 10 image and press Enter:
DISM /Online /Cleanup-Image /RestoreHealth
#Please do take note of the information being prompt at the command prompt#
Restart PC
Install/Repair Microsoft 2015/2017 redist. (Note: 2017 is an in-place update for the 2015 version, repair/install the 2017 version if you have it installed)
- Download both 64 and 32-bit versions of the redist here: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
- Run the installer for both versions. If it is already installed, please perform a repair for both versions of the redist.
- You can perform the repair via Control Panel > Programs > Programs and Features.
- Look for the Visual C++ redistributable on the list of programs.
- Right-click on the application and select uninstall.
- Select repair on the next window that pops up.
.NET Framework install/repair
Download the offline installer for the latest version of .NET Framework here: https://support.microsoft.com/en-us/help/4054530/microsoft-net-framework-4-7-2-offline-installerfor-windows
Repair .NET Framework if you already have the latest version installed.
1. Press Windows + S and type in Control Panel.
2. Select Uninstall a Program, then Turn Windows features on or off.
3. Verify that .NET Framework 4.5 or later (4.7) is enabled.
- If the box for .NET Framework 4.5 or later is not enabled (not filled in), enable it by clicking the box. Select OK, then reboot the computer.
- If .NET Framework 4.5 or later is already enabled, repair .NET Framework by clearing the box and rebooting the computer. After the reboot, re-enable .NET Framework and reboot the computer again.
4. Verify that .NET Framework 3.5 SP1 is enabled.
- If the box for .NET Framework 3.5 SP1 is not enabled (not filled in), enable it by clicking the box. Select OK, then reboot the computer.
- If .NET Framework 3.5 SP1 is already enabled, repair .NET framework by clearing the box and rebooting the computer. After the reboot, re-enable the .NET framework and reboot the computer again.
support.microsoft.com
The latest supported Visual C++ downloads
This article lists the download links for the latest versions of Visual C++.
support.microsoft.com
Microsoft .NET Framework 4.7.2 offline installer for Windows
Description of Microsoft .NET Framework 4.7.2 offline installer for Windows
Restart
Disable Firewall/Disable Antivirus
Then do a clean install of synapse 2
If the issue does persist we might resort to a windows rollback or a full system reset let's tackle this after you have done the previous troubleshooting steps.
We will be waiting for your response to this email so we can get you assisted properly.
All the best,
Amiel
Razer Escalations Team
For Gamers. By Gamers.
Here are the troubleshooting steps kindly follow through this, some of the steps might be redundant already but please kindly follow through this as this might fix the issue
Go to search box next to Windows icon and type CMD
Right-click on Command Prompt and select Run As Administrator
Type msdt.exe -id DeviceDiagnostic and press enter.
#Please do take note of the information being prompt at the command prompt#
Restart PC and verify
Update Windows OS
Update Audio/Headset Drivers
Lets first perform a Windows Troubleshooting
Select Start > Settings > Update & Security > Troubleshoot, or select the Find troubleshooters shortcut at the end of this topic.
Select the type of troubleshooting you want to do, then select Run the troubleshooter.
Allow the troubleshooter to run and then answer any questions on the screen.
Open command prompt.
Enter sfc /scannow in the prompt window.
#Please do take note of the information being prompt at the command prompt#
Run DISM
Open Start.
Search for Command Prompt, right-click the top result, and select the Run as administrator option.
Type the following command to perform a quick check and press Enter:
DISM /Online /Cleanup-Image /CheckHealth
Type the following command to perform an advanced DISM scan and press Enter:
DISM /Online /Cleanup-Image /ScanHealth
Type the following command to repair the Windows 10 image and press Enter:
DISM /Online /Cleanup-Image /RestoreHealth
#Please do take note of the information being prompt at the command prompt#
Restart PC
Install/Repair Microsoft 2015/2017 redist. (Note: 2017 is an in-place update for the 2015 version, repair/install the 2017 version if you have it installed)
- Download both 64 and 32-bit versions of the redist here: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
- Run the installer for both versions. If it is already installed, please perform a repair for both versions of the redist.
- You can perform the repair via Control Panel > Programs > Programs and Features.
- Look for the Visual C++ redistributable on the list of programs.
- Right-click on the application and select uninstall.
- Select repair on the next window that pops up.
.NET Framework install/repair
Download the offline installer for the latest version of .NET Framework here: https://support.microsoft.com/en-us/help/4054530/microsoft-net-framework-4-7-2-offline-installerfor-windows
Repair .NET Framework if you already have the latest version installed.
1. Press Windows + S and type in Control Panel.
2. Select Uninstall a Program, then Turn Windows features on or off.
3. Verify that .NET Framework 4.5 or later (4.7) is enabled.
- If the box for .NET Framework 4.5 or later is not enabled (not filled in), enable it by clicking the box. Select OK, then reboot the computer.
- If .NET Framework 4.5 or later is already enabled, repair .NET Framework by clearing the box and rebooting the computer. After the reboot, re-enable .NET Framework and reboot the computer again.
4. Verify that .NET Framework 3.5 SP1 is enabled.
- If the box for .NET Framework 3.5 SP1 is not enabled (not filled in), enable it by clicking the box. Select OK, then reboot the computer.
- If .NET Framework 3.5 SP1 is already enabled, repair .NET framework by clearing the box and rebooting the computer. After the reboot, re-enable the .NET framework and reboot the computer again.
support.microsoft.com
The latest supported Visual C++ downloads
This article lists the download links for the latest versions of Visual C++.
support.microsoft.com
Microsoft .NET Framework 4.7.2 offline installer for Windows
Description of Microsoft .NET Framework 4.7.2 offline installer for Windows
Restart
Disable Firewall/Disable Antivirus
Then do a clean install of synapse 2
If the issue does persist we might resort to a windows rollback or a full system reset let's tackle this after you have done the previous troubleshooting steps.
We will be waiting for your response to this email so we can get you assisted properly.
All the best,
Amiel
Razer Escalations Team
For Gamers. By Gamers.
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