Razer Tomahawk Desktop (mini) Fans Not Working

Discussion in 'Razer Support' started by Jelysnorf, Apr 26, 2021.

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  1. Jelysnorf

    Jelysnorf New Member

    Hello,

    I have a Razer Tomahawk Gaming Desktop with GeForce RTX 3080 Founder's Edition and Intel NUC (weeks old). Everything was going swimmingly until my case fans (the two located on top) stopped working. I ran into the issue twice. Once I was able to fix by removing the sled hitting everything with a airgun and then replacing. The second time they refuse to turn on no matter what.

    Symptoms; When starting a game (typically when the fans turn on) the fans will make a strange squeaking noise (while not spinning) for a few moments. Then the GPU / CPU will quickly start heating up and I assume will overheat at some point (I shut it down or quit the game before I get there). I am monitoring it through Core Temp / a hardware tool. See the video via the link.

    https://drive.google.com/file/d/1NUozXinXV_s599FCKskpjCaSwGdtMIK3/view?usp=sharing (pardon my French)

    Troubleshooting To-Date;
    • I have checked all the wire connections to ensure they are firmly connected. Primarily the connection from the pins at the front of the sled to the motherboard.
    • Removed GPU and booted up
    • Cleaned pins and receivers on front of case

    Please let me know if you have any ideas. I've got a expense PC acting as a paperweight at the moment.

    Thank you
     
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    You could have two faulty fans, but that is highly unlikely. Are the fans detected in the BIOS? If so, have you tried switching the fan curves/ RPMs? Do send me the serial number of your unit so I can help you further isolate the issue.

    *Thread locked to curb the conversation to PMs.
     
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