Razer Touchpad not registered by laptop

Discussion in 'Razer Support' started by heavensharpBlueYonder914, Oct 8, 2021.

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  1. Hello,

    I'm using a razer blade 15" advanced laptop. There have now been multiple times where my touchpad completely disappears from the system. The touchpad settings in Windows is completely empty and nothing appears in device manager.

    Once I was able to "scan for hardware changes" in device manager which fixed the issue but that no longer seems to be the case. All of the support posts talk about updating drivers and things like that but that's not possible for me.

    My only lead I have at this point is that one device, "I2C HID device" has a yellow warning label next to it and repeatedly says "device cannot start error code 10."

    Any help is much appreciated.
     
  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Have you tried deleting the I2C HID driver from the Windows device manager, then restarted the computer to repair that driver? Should the issue persists, please send me a PM including a photo of your Razer Blade's BIOS main tab. Save the file via Google Drive or any online drive, then the link in your message. I'll be locking this thread to curb our conversation privately.
     
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