razer viper stop working every few seconds | Razer Insider

razer viper stop working every few seconds

  • 24 July 2022
  • 6 replies
  • 639 views
T
it's been now more than a week with my mouse stopping every about 10/20 sec or even less i tried anything from changing usb on the pc to unistalling multiple times the mouse software but nothing changes. Is there anyone with the same problem/who knows how to solve it?
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6 Replies

Sye_The-Vie
Rank
Userlevel 7
Tiesse
it's been now more than a week with my mouse stopping every about 10/20 sec or even less i tried anything from changing usb on the pc to unistalling multiple times the mouse software but nothing changes. Is there anyone with the same problem/who knows how to solve it?

10/20 sec? that is 0.5 seconds :wink_::wink_::wink_:

or did you mean 10 to 20 seconds?
Sye_The-Vie^^WKM VANGUARD of R Λ Z Ξ R™ I N S I D E R @ONLINEBattlestation enthusiast and rig builder & Enterprise Engineerhttps://insider.razer.com/styles/razer/images/logo-main-new-green.pngKeyboard: R Λ Z Ξ R™ Huntsman Elite US Purple Opto-Mechanical SwitchMouse: R Λ Z Ξ R™ Basilisk Ultimate + Charging DockHeadset: R Λ Z Ξ R™ Kraken TE + USB audio controlMouse mat: R Λ Z Ξ R™ Goliathus Extended ChromaWebcam: R Λ Z Ξ R™ KiyoHeadset Base: R Λ Z Ξ R™ Base Station Ver 2Bag: R Λ Z Ξ R™ Tactical 15.6" Backpack V2Case: Corsair iCUE White 465XMotherboard: GIGABYTE Z390 AORUS ULTRA ATX Form Factor LGA1151CPU: Intel® Core™ i9-9900K @ 3.60 GHzGPU: GIGABYTE GeForce RTX 2080 Ti Gaming OC 11 GB @ 1650 MHzRAM: 4x 16 GB Corsair Vengeance PRO RGB CL16 DDR4 @ 3200 MHzOS storage: 1 TB Crucial P1 3D NVMe PCIe M.2Game data storage: 2 TB SEAGATE BARRACUDA ZA2000CM10002 SATA SSDCPU Liquid Cooling: Corsair iCUE H150i RGB PRO XTPSU: Corsair HX1000i 1000 W 80 PLUS PlatinumAdd Ons: Corsair
T
Sye_The-Vie
10/20 sec? that is 0.5 seconds :wink_::wink_::wink_:

or did you mean 10 to 20 seconds?

yes i mean 10 to 20 not half a second
Sye_The-Vie
Rank
Userlevel 7
Also what kind of Viper do you have?

  • Viper
  • Viper Mini
  • Viper 8Khz
  • Viper ULT

Check out the following link to update the firmware version

https://drivers.razersupport.com//index.php?_m=downloads&_a=view&parentcategoryid=76&pcid=0&nav=0

Also the factor of mouse delay can lie within the OS or Synapse side of things

  • Are you using Windows 10 or 11?
  • Have you updated the Windows with latest update?
  • Have you updated Synapse 3.0 version?
  • Does your PC have a Virus?

Some rare cases, if you have a bad hardware (Old AMD CPUs) can cause the Synapse to disfunction.

All these factors must be considered to narrow down the issue
Sye_The-Vie^^WKM VANGUARD of R Λ Z Ξ R™ I N S I D E R @ONLINEBattlestation enthusiast and rig builder & Enterprise Engineerhttps://insider.razer.com/styles/razer/images/logo-main-new-green.pngKeyboard: R Λ Z Ξ R™ Huntsman Elite US Purple Opto-Mechanical SwitchMouse: R Λ Z Ξ R™ Basilisk Ultimate + Charging DockHeadset: R Λ Z Ξ R™ Kraken TE + USB audio controlMouse mat: R Λ Z Ξ R™ Goliathus Extended ChromaWebcam: R Λ Z Ξ R™ KiyoHeadset Base: R Λ Z Ξ R™ Base Station Ver 2Bag: R Λ Z Ξ R™ Tactical 15.6" Backpack V2Case: Corsair iCUE White 465XMotherboard: GIGABYTE Z390 AORUS ULTRA ATX Form Factor LGA1151CPU: Intel® Core™ i9-9900K @ 3.60 GHzGPU: GIGABYTE GeForce RTX 2080 Ti Gaming OC 11 GB @ 1650 MHzRAM: 4x 16 GB Corsair Vengeance PRO RGB CL16 DDR4 @ 3200 MHzOS storage: 1 TB Crucial P1 3D NVMe PCIe M.2Game data storage: 2 TB SEAGATE BARRACUDA ZA2000CM10002 SATA SSDCPU Liquid Cooling: Corsair iCUE H150i RGB PRO XTPSU: Corsair HX1000i 1000 W 80 PLUS PlatinumAdd Ons: Corsair
T
Sye_The-Vie
Also what kind of Viper do you have?

  • Viper
  • Viper Mini
  • Viper 8Khz
  • Viper ULT

Check out the following link to update the firmware version

https://drivers.razersupport.com//index.php?_m=downloads&_a=view&parentcategoryid=76&pcid=0&nav=0

Also the factor of mouse delay can lie within the OS or Synapse side of things

  • Are you using Windows 10 or 11?
  • Have you updated the Windows with latest update?
  • Have you updated Synapse 3.0 version?
  • Does your PC have a Virus?

Some rare cases, if you have a bad hardware (Old AMD CPUs) can cause the Synapse to disfunction.

All these factors must be considered to narrow down the issue



i have a razer viper (the normal wired version) i am still using windows 10, it's updated, right now i don't have synapse cause when it was installed it seems like the issue was more frequent and i'm don't have virus in my pc

PS. it's not like a delay. my mouse just stop working for a couple of seconds, this thing happen about every 10 or 20 seconds or even less. sometimes it also turn off the lighting and i need to unplug an plug again the usb to use it again
Sye_The-Vie
Rank
Userlevel 7
try plugging to a different Windows PC.
Any PC that works like normal, see if it makes a difference

  • If the Viper is working normal, than your previous PC needs to be investigated
  • If the Viper is showing the same symptoms, than raise a query to RAZER's official support and see what they can do
Sye_The-Vie^^WKM VANGUARD of R Λ Z Ξ R™ I N S I D E R @ONLINEBattlestation enthusiast and rig builder & Enterprise Engineerhttps://insider.razer.com/styles/razer/images/logo-main-new-green.pngKeyboard: R Λ Z Ξ R™ Huntsman Elite US Purple Opto-Mechanical SwitchMouse: R Λ Z Ξ R™ Basilisk Ultimate + Charging DockHeadset: R Λ Z Ξ R™ Kraken TE + USB audio controlMouse mat: R Λ Z Ξ R™ Goliathus Extended ChromaWebcam: R Λ Z Ξ R™ KiyoHeadset Base: R Λ Z Ξ R™ Base Station Ver 2Bag: R Λ Z Ξ R™ Tactical 15.6" Backpack V2Case: Corsair iCUE White 465XMotherboard: GIGABYTE Z390 AORUS ULTRA ATX Form Factor LGA1151CPU: Intel® Core™ i9-9900K @ 3.60 GHzGPU: GIGABYTE GeForce RTX 2080 Ti Gaming OC 11 GB @ 1650 MHzRAM: 4x 16 GB Corsair Vengeance PRO RGB CL16 DDR4 @ 3200 MHzOS storage: 1 TB Crucial P1 3D NVMe PCIe M.2Game data storage: 2 TB SEAGATE BARRACUDA ZA2000CM10002 SATA SSDCPU Liquid Cooling: Corsair iCUE H150i RGB PRO XTPSU: Corsair HX1000i 1000 W 80 PLUS PlatinumAdd Ons: Corsair
-Mr.Nobody-
Userlevel 7
Tiesse
it's been now more than a week with my mouse stopping every about 10/20 sec or even less i tried anything from changing usb on the pc to unistalling multiple times the mouse software but nothing changes. Is there anyone with the same problem/who knows how to solve it?

it happen to me while a ago, what i did was

reset the mice from synapse
then uninstall it from Device Manager.
unplug the Viper
restart your pc
plug back in the Viper and let Razer synapse update your Viper
Veteran Fan Boyzzzzzz I guess
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