Discussion in 'Razer Support' started by gcss3101, Jun 17, 2021.

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  1. gcss3101

    gcss3101 New Member

    Hello guys,

    I bought a razer viper mouse in 2019. Until now, in 2021, the mice worked perfectly.

    However, since jan-fev I've problems with the tracking system. How I play CS, BattleFied, is easy to see the issues with tracking my movement.

    I installed the last firmare (https://mysupport.razer.com/app/answers/detail/a_id/4646/kw/viper), even so the issues continues.

    Someone had/have the same problem?

    Ty guys
  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Were there any incidents that happened to the device before the issue? Have you connected your Razer Viper to a different computer and see if the issue is the same? Let's isolate the behavior by performing the steps from this link. Let me know if it helps.
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