My Razer Viper Ultimate no longer charges.
The firmware is up to date (as is Synapse and Cortex).
I've tried charging the mouse with the cord, and on the dock (after cleaning the pins). The "breathing" lighting indicates that the mouse should be charging, but the battery level will not raise higher than 4%.
From the looks of things, I'm not the only one to have this problem.
/viper-ultimate-doesnt-charge.82357/
Is there any kind of fix to this clearly common problem?
This topic has been closed for comments
Userlevel 7
- Razer Support
- 2398 replies
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17 May 2022
JAnderton
My Razer Viper Ultimate no longer charges.
The firmware is up to date (as is Synapse and Cortex).
I've tried charging the mouse with the cord, and on the dock (after cleaning the pins). The "breathing" lighting indicates that the mouse should be charging, but the battery level will not raise higher than 4%.
From the looks of things, I'm not the only one to have this problem.
/viper-ultimate-doesnt-charge.82357/
Is there any kind of fix to this clearly common problem?
This is clearly a hardware problem. PM me the serial number of your device so I can create a case and forward this to our RMA Team for a replacement request. I will lock this thread to curb our conversation privately.
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