Razer Viper Ultimate keeps waking up my laptop when I charge it with the dock | Razer Insider

Razer Viper Ultimate keeps waking up my laptop when I charge it with the dock

  • 27 August 2020
  • 3 replies
  • 18 views

Hi, I just got the Viper Ultimate and my laptop keeps waking from sleep whenever my mouse is charging on the dock (with the dongle plugged in it). My laptop does not wake up when it is only the dock plugged in. I searched multiple sources and found a few suggestions but none of them have worked.
- I have tried disabling the device from waking the computer through the device manager and going into the properties of each Razer device and into the 'Power Management' tab but the box for 'Allow this device to wake the computer' is already unchecked and is not possible to interact with.
- I tried pressing F2 after restarting the computer and prompting a menu which enables USB ports to wake the computer and unchecked that box. It resulted in my laptop immediately waking up after sleeping even if the mouse is not charging on the dock.
- I am not a big computer whiz, so I didn't dare to dabble with codding changes into my laptop.

I am able to charge the mouse by plugging the dock into an independent USB charging port, but it is really annoying to constantly plug and unplug the dock to switch between charging and having the wireless aspect of the mouse.

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3 Replies

Userlevel 7
Tatsubi
Hi, I just got the Viper Ultimate and my laptop keeps waking from sleep whenever my mouse is charging on the dock (with the dongle plugged in it). My laptop does not wake up when it is only the dock plugged in. I searched multiple sources and found a few suggestions but none of them have worked.
- I have tried disabling the device from waking the computer through the device manager and going into the properties of each Razer device and into the 'Power Management' tab but the box for 'Allow this device to wake the computer' is already unchecked and is not possible to interact with.
- I tried pressing F2 after restarting the computer and prompting a menu which enables USB ports to wake the computer and unchecked that box. It resulted in my laptop immediately waking up after sleeping even if the mouse is not charging on the dock.
- I am not a big computer whiz, so I didn't dare to dabble with codding changes into my laptop.

I am able to charge the mouse by plugging the dock into an independent USB charging port, but it is really annoying to constantly plug and unplug the dock to switch between charging and having the wireless aspect of the mouse.


Hi there! Thanks for posting your concern here. Have you tried uninstalling or disabling Razer Synapse and check if the issue persists?
Wow, I guess it was that easy...
My computer does not wake up anymore when I charge the mouse before sleeping.
Although it still wakes when I charge the mouse after sleeping but at least I will not have to constantly switch plugs.
Thank you for the help!
Userlevel 7
Tatsubi
Wow, I guess it was that easy...
My computer does not wake up anymore when I charge the mouse before sleeping.
Although it still wakes when I charge the mouse after sleeping but at least I will not have to constantly switch plugs.
Thank you for the help!


You're welcome! Feel free to send me a PM or visit our self-help options should you have other questions or concerns.