Razer vs. Apple & Consumer Rights

Discussion in 'Razer Cortex' started by freshGiantsOrangetalk080, Jun 17, 2021.

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Have you experienced a company resolve an issue outside of warranty?

  1. Yes - Razer

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  2. Yes - another company

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  3. No

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  4. Only when I took it to court/ escalated to management

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  1. Hi,

    I've been a long time fan of Razer, but I also have a host of other premium products from other manufacturers such as Bangs and Olufsen and Apple.

    My experience has ranged wildly with each. B&O being absolutely exceptional and willing to resolve issues and repair well beyond warranty, and Apple being hit and miss depending on store and product.

    With Razer, I have had 2 Leviathan Mini Speakers where both have their battery degrade at a faster than reasonable rate until they no longer hold a charge at all.

    Question:
    Has anyone had a product/component replaced outside of warranty but under the Consumer Rights Act 2015?


    Essentially, the Consumer Rights Act (2015) in the UK states items should be fit for purpose, as described and of satisfactory quality.
    The time frame for claims is technically unlimited, but referred to as 'reasonable' for the cost and quality of the item - with premium, expensive products having a longer time frame. As the closest competitor to Razer, Apple allows for 6 years. (https://www.apple.com/uk/legal/statutory-warranty/uk/)

    Given that Razer prides itself on providing premium products, and these speakers where nearly triple the cost of other less premium manufactures, I expected it to last longer, or to at least be repairable. Both products failed and I believe the quality of the battery or power supply components they used, were not fit for purpose or of satisfactory quality.
    Even if I consider the battery as a consumable and 3 years is it's entire liefspan, it should at least function as a speaker when plugged in to the mains.

    I don't want to believe that Razer is creating products we can't repair, recycle and must through away because of one failed poor quality component.

    Thoughts?
     
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