RazerBook 13 - Constant BSOD | Razer Insider

RazerBook 13 - Constant BSOD

  • 19 May 2022
  • 1 reply
  • 11 views
J
Having bought the RazerBook 13, thinking it'll be the best laptop for my situation. Design, power and battery is flawless and love the choice....

RZ09-0537

UHD 4k TouchScreen
i7 1165G7 Tiger lake
16GB
512SSD



But even from the initial setup, I have over 50 BSOD in the past month.

All pointing to the Intel XE Graphics driver. I have tried all the suggestions; BIOS, Firmware, drivers...

I have also stripped the drivers with DDU and still to no avail.
Have re-imaged the device with a fresh W11 multiple times with different images.

Only thing that seems to stable it, is letting Windows install the graphics driver (1371)

Only to find today, while it was in sleep mode, it BSOD.

Such a shame, I adore this machine and it's been plagued every step of the way

Any help would be appreciated
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Razer.Zionzedd
Userlevel 7
J88SXN
Having bought the RazerBook 13, thinking it'll be the best laptop for my situation. Design, power and battery is flawless and love the choice....

RZ09-0537

UHD 4k TouchScreen
i7 1165G7 Tiger lake
16GB
512SSD



But even from the initial setup, I have over 50 BSOD in the past month.

All pointing to the Intel XE Graphics driver. I have tried all the suggestions; BIOS, Firmware, drivers...

I have also stripped the drivers with DDU and still to no avail.
Have re-imaged the device with a fresh W11 multiple times with different images.

Only thing that seems to stable it, is letting Windows install the graphics driver (1371)

Only to find today, while it was in sleep mode, it BSOD.

Such a shame, I adore this machine and it's been plagued every step of the way

Any help would be appreciated



I strongly suggest you check the steps here on how to fix BSOD errors. If that didn't help, PM me the serial number of your laptop so I can start a case and forward it to our RMA Team for a repair request. I will lock this thread to curb our conversation privately.
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