RazerCare Store Updates

Discussion in 'Razer Support' started by Dekades, Aug 21, 2019.

  1. Diamondurbanroad616

    Diamondurbanroad616 New Member

    valrent code cant redeem.these error r shown.

    Attached Files:

  2. I did a Order using Razer Sotore Online from Ireland.
    The store debited the value from my card and the page return a error...
    I dont know if my order was processed properly....
  3. Knyck

    Knyck New Member

    Don't purchase at Razer Store. Once you place an order, you'll never get an update on that, nor will they ship the items to you. And you won't be able to receive an order confirmation email until you contact the contact them. I've contacted the customer service for so many times, and it has always been "department A is waiting for a response from department B." Extremely disappointed.
  4. DrowningLemonade

    DrowningLemonade New Member

    I am trying to find a wrist rest for the Black Widow Chroma v2. I just bought a full size Ergonomic wrist rest, and it does not fit the keyboard or does it lock magnetically to my keyboard like my old one. I have looked everywhere for one, this is a huge pain in the neck for me.
  5. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey everyone! If you need to contact our Support Team, you can submit a case by clicking this link. Allow the team to send you a follow-up within the next 24-48 hours. Thanks.
  6. JoshBowling1980

    JoshBowling1980 New Member

    I need to purchase a battery for my 2017 Razer blade pro. I tried to do it through customer support but they wouldn’t do it without replacing my motherboard. Can I purchase a battery to put in myself???
  7. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Were you able to send the laptop before? The Support Team recommends a laptop to be diagnosed first before putting in any replacement parts to avoid issues in the future. Also, Razer does not sell batteries as a replacement part. Should you consider sending the laptop in, please click this link.
    Lord_ErrorterrCook777 likes this.
  8. JoshBowling1980

    JoshBowling1980 New Member

    Long story shortened....I sent the laptop in because the battery had bloated severely and was distorting the chassis as well as the laptop has always shut down without warning when I am gaming since the day I got it. (I called in to customer support right after I bought it and they said it sounded like it was overheating and I should make sure it's well ventilated when playing) They ran tests and found that the motherboard was bad and gave me a quote for about 2K to replace the motherboard and battery. I told them I just wanted the battery then 3 days later I got a new quote with a discount for about 1800 to fix it. I told them I wasn't interested in paying to fix a problem that has always been there on a 3 year old laptop so they sent it back to me with no battery in it and now it's a folding desktop. lol I have played it this way for 3 years. I see no reason to replace the motherboard now if that's been the problem since I got it. Waste of money in my opinion. I just want a battery. lol
    Lord_ErrorterrCook777 likes this.
  9. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Thanks for sharing. Razer wants to eliminate scenarios that could compromise every user's safety and would rather have the laptop sent and run thorough inspections/diagnostic before sending it back to the owner. Feel free to send me a PM together with your email address or previous case number if you want the laptop's concern re-escalated.
  10. TheHummingViolet

    TheHummingViolet New Member


    Do you know where we can get the print-ready file for the Razer Blade laptop keycaps?
    I've been wanting to custom make some keycaps with a 3D printer

    Thank you :)
    Lord_ErrorterrCook777 likes this.
  11. crazyquark

    crazyquark New Member

    The 40+ euro shipping price to Romania is just ridiculous. I tried to reason with a support technician because I wanted to replace my destroyed wrist rest but did not get anywhere. Shipping costs more than the actual thing!
  12. hello is there any Razer Nari Essential wireless transceiver dongle avaiable in the store for purchase as of now?
  13. 189479210

    189479210 New Member

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  14. 189479210

    189479210 New Member

  15. 189479210

    189479210 New Member

  16. Hellooooo People!:wink_:
  17. Hello! I have a voucher code for the Razer Viper Ultimate with Charging Dock. I want to claim the Razer Viper Ultimate with Charging Dock Mercury but when I apply the code the page will just refresh and the code that I input will disappear. What should be the problem? Thank you!
  18. paulboucheralgolux

    paulboucheralgolux New Member

    Hi all, the display on our (*Omitted) is cracked. We ordered a replacement from LaptopScreen.com and it was the wrong display. Before we try from Ebay, could you share where you got one from? and we need it delivered to Canada. Thanks!
  19. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey DarkSkyBlueworldever171. Thanks for posting your concern here. I suggest contacting our Support Team by clicking this link. Else, send me a PM so I can create a case instead. Let's continue from there.

    Hi paulboucheralgolux! Razer does not sell any laptop model's screen as a spare part. It is recommended to send the laptop to our authorized tech in our repair centers so the team can fully test the unit before shipping it out and avoid any future after the repair.
    MhmdShanib likes this.
  20. Quero troca meu número ele não e mas velido
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