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Some Razer services have been impacted due to the unique circumstances COVID-19 has created. We apologize for any inconvenience and appreciate your understanding during this critical time.

RazerCare Store Updates

Discussion in 'Razer Support' started by Dekades, Aug 21, 2019.

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Page 6 of 8
  1. DarkSkyBlueworldever171

    DarkSkyBlueworldever171 New Member

    Hello! I have a voucher code for the Razer Viper Ultimate with Charging Dock. I want to claim the Razer Viper Ultimate with Charging Dock Mercury but when I apply the code the page will just refresh and the code that I input will disappear. What should be the problem? Thank you!
     
    DarkSkyBlueworldever171, Sep 22, 2020
    #101 Share
  2. paulboucheralgolux

    paulboucheralgolux New Member

    Hi all, the display on our (*Omitted) is cracked. We ordered a replacement from LaptopScreen.com and it was the wrong display. Before we try from Ebay, could you share where you got one from? and we need it delivered to Canada. Thanks!
     
    paulboucheralgolux, Sep 23, 2020
    #102 Share
  3. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hey DarkSkyBlueworldever171. Thanks for posting your concern here. I suggest contacting our Support Team by clicking this link. Else, send me a PM so I can create a case instead. Let's continue from there.

    Hi paulboucheralgolux! Razer does not sell any laptop model's screen as a spare part. It is recommended to send the laptop to our authorized tech in our repair centers so the team can fully test the unit before shipping it out and avoid any future after the repair.
     
    Razer.SpeedCr0ss, Sep 23, 2020
    #103 Share
    MhmdShanib likes this.
  4. PEARLMauvelousawesome509

    PEARLMauvelousawesome509 New Member

    Quero troca meu número ele não e mas velido
     
    PEARLMauvelousawesome509, Sep 23, 2020
    #104 Share
  5. MhmdShanib

    MhmdShanib New Member

    True.
     
    MhmdShanib, Sep 25, 2020
    #105 Share
  6. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hi there! Do you need any assistance? If yes, please submit a case to our Support Team by clicking this link. You can also change your preferred language by changing the country at the top-right corner of the page. Please check the screenshot below:

    upload_2020-9-27_0-36-46.png
     
    Razer.SpeedCr0ss, Sep 27, 2020
    #106 Share
    MhmdShanib likes this.
  7. Banevictor123

    Banevictor123 New Member

    please answer my question that how am i suppose to do about my account?, coz every time i try to buy diamonds at the last part the system always said that my
    Invalid Username/account

    We apologize for the inconvenience caused.

    If you have any questions, please do not hesitate to contact our Customer Support. here's how'd they reply. What should i do???
     
    Banevictor123, Sep 29, 2020
    #107 Share
  8. Aanshu

    Aanshu Well-Known Member

    nice
     
    Aanshu, Oct 2, 2020
    #108 Share
    Wineinsiderhit380 and MhmdShanib like this.
  9. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hey there! Apologies for the inconvenience. Razer has a dedicated team that is handling all Razer Gold-related concerns. Please submit a ticket by clicking this link. Let me know if it helps.
     
    Razer.SpeedCr0ss, Oct 3, 2020
    #109 Share
    MhmdShanib likes this.
  10. BTCBlade

    BTCBlade New Member

    I have a Razer Blade Pro 17" laptop, one of the small laptop case screws is missing, can i please get the specs to the screw or have one sent to me
     
    BTCBlade, Oct 7, 2020
    #110 Share
  11. renpengkun123

    renpengkun123 New Member

    what is the complaints hotline, the after-sales service is total terrible
     
    renpengkun123, Oct 8, 2020
    #111 Share
  12. d3fy4ll

    d3fy4ll New Member

    Thats true because it could also help to expand there business as expanding shows they care
     
    d3fy4ll, Oct 9, 2020
    #112 Share
  13. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hey there! Have you tried contacting the Support Team through this link? Feel free to send me a PM should you need additional assistance.
     
    Razer.SpeedCr0ss, Oct 9, 2020
    #113 Share
  14. Smurfs19

    Smurfs19 New Member

    Perdi meu chip e não consigo fazer autenticação de dois fatores
     
    Smurfs19, Oct 11, 2020
    #114 Share
  15. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hi there! I've used Google to translate your inquiry. Send me a PM by clicking this link together with the email address associated to your Razer ID. Also, please communicate with me in English so I can assist you better. I'll wait for your follow-up.
     
    Razer.SpeedCr0ss, Oct 12, 2020
    #115 Share
  16. Agaudet14

    Agaudet14 New Member

    I’m kind of frustrated I’ve been trying to order the issuer well the gift card promo is on and I cant even get it in my cart for pre order :slightly_sad:
     
    Agaudet14, Oct 12, 2020
    #116 Share
  17. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hey bud! Sorry to hear about your ordering concern. Please contact our Customer Service Team by selecting "Order from Razer.com" in the drop down list by clicking this link so they can assist.

    upload_2020-10-13_3-6-9.png
     
    Razer.SpeedCr0ss, Oct 13, 2020
    #117 Share
  18. honor12

    honor12 New Member

    hi i dont know of this the right area for this but i was just wondering if u all going to update the razer addon for wow the pre pacth has been out for almost a week now and addon has not been updated yet i been useing bartender 4 to replace it but i hate it wont to go back to useing razer addon but its broken plz update it soon
     
    honor12, Oct 18, 2020
    #118 Share
  19. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hey there! Please use the Razer Synapse feedback section so our devs can receive your request/message directly.
     
    Razer.SpeedCr0ss, Oct 20, 2020
    #119 Share
  20. Aanshu

    Aanshu Well-Known Member

    Some of my achievements after completion is not been rewarded to me
     
    Aanshu, Oct 21, 2020
    #120 Share
    buzzplaneHanPurple105, headSHELLSpringBud327, directdirectTuscany745 and 2 others like this.
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