Razer's 7.1 surround sound not working

Discussion in 'Razer Support' started by ventureNickelLARIMAR646, May 8, 2020.

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  1. So I recently purchased a pair of Razer Kraken X headphones but when I turn on 7.1 surround sound the audio still sounds like a regular set of stereo headphones and even in games and on '8d' audios on youtube. The sound only comes from the 'center' of the headphones and when I turn on 7.1 it just gets louder and that's it.

    I have tried the '8d' audios on my phone with these headphones and it works perfectly.

    (The games positional audio and '8d' audios both worked on my laptop with my other headphones before plugging in the razer headset)
  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey there! Thanks for posting your concern here. What's your computer's operating? Does the issue happen while connecting it to a different USB port or device/computer? Should the issue persists, please send me a PM. Let's continue from there.
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