Razor Blade 15 Periodical Black Screen

Discussion in 'Razer Support' started by mprantl, Jul 14, 2019.

  1. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    You're welcome! Feel free to send me a PM or post your feedback here.
     
  2. SJerc

    SJerc New Member

    You should try it to see if it'll work in place of suffering with 60 Hz. lol
     
  3. ThomasHedegaard

    ThomasHedegaard New Member

    @SJerc sure, but trying to narrow down the issue I kinda had to go this 60hz for at least a week to be sure. Is your approach still working for you? I.e. have you had any black-screens yet after your suggested steps?
     
  4. SJerc

    SJerc New Member

    To be clear, I'm only suggesting to manually select your GPU via the Nvidia Control Panel instead of letting it automatically do it as I've noted other manufacturers having the same issue in the past due to the autoswitch acting up. As for me, I've been running problem free without needing to do anything for a week, but this was after a full factory restore when I was very close to returning the unit. Since then Windows 1903 seems to have settled down from issues. After the factory restore, I actually was forced to update from 18** to 1903 from a installer on Microsoft.com versus the usual Windows Updater. Then I went to the mid-2019 Blade 15 support page to make sure everything was up to date before using Nvidia's GeForce Experience to update me to the current available non-studio version as well as using Razer Central to update Synapse. I've not installed Cortex like in the past. My hunch is it's a problem with the autoswitching that might have somehow been exacerbated with all those frequent and bad Windows updates before 1903 settled a bit more. The reason why I believe it to be so is that during all the software updates and tests I've been running when trying to decide between the XPS and Blade, this issue has gone from randomly blanking with image and no backlight with the only resolution to close the lid and open it back up to wake it from sleep to transforming into the issue of randomly blanking and quickly coming back on it's own, but doing so a lot more frequently.
     
    jamesfox27 likes this.
  5. jamesfox27

    jamesfox27 New Member

    ***FIXED (for me anyways)***

    Right click on the battery icon in the system tray. Click on "Power Options". I am on the "Balanced (recommended)" plan. Click on "Change Plan Settings". When Plugged in, select Turn off the display: Never and Put the Computer to sleep: Never.

    So far... this has worked for me. Not a single black screen. Fingers crossed. Still a stupid problem. But... it'll do for now.

    Lemme know if this works for you guys...

    JF
     
  6. jamesfox27

    jamesfox27 New Member

    --- I can confirm going down to 60 worked for me as well. Might as well buy a HP then... Try changing your power settings to never letting the computer sleep or letting the screen turn off while plugged in. Tried it and so far no issues. And I get to keep my 240 =P

    JF
     
  7. ThomasHedegaard

    ThomasHedegaard New Member

    @jamesfox27 I tried the same, i.e. changing the power settings. I also tried the approach from @SJerc - I still experience black screens though. Still, for me the only thing to do is to bump it down to 60hz to avoid black screens... Sad times... Fyi @Razer.Speedcr0ss
     
    Razer.Speedcr0ss and jamesfox27 like this.
  8. jamesfox27

    jamesfox27 New Member

    I’d be looking for a refund. We didn’t pay $$$ to use a gaming computer at 25% of its refresh capacity.
     
  9. pstallo

    pstallo New Member

    When my screen goes black, I can click Ctrl+Alt+Delete, the task Mgr screen comes up, I click Cancel, and the screen is back to normal.

    I had tried the power settings recommendation, but the issue still occurred, both when the laptop is plugged in or on battery.

    So, I tried the 'Select the Nvidia GPU in the Nvidia panel manually instead of select automatically' technique. It seemed to stop for a day or so, but the spontaneous black screen came back.

    Today, I made sure that I updated the Nvidia graphics driver in the GEForce experience. (I'm using 436.48 now).

    I also changed the refresh rate from 240 to 60.

    I will post back to see if these changes make any difference. If it's the refresh rate, I sure would love for Razer to issue an update so that I could switch it back to 240!
     
    ThomasHedegaard likes this.
  10. jamesfox27

    jamesfox27 New Member

    You set your computer to never sleep and never turn the screen off?

    If I have one more black screen Amazon is getting a refund request. Way too much money invested to be having these kinda problems. Razer should be pretty embarrassed as a company right now for releasing a faulty product. Just another result of corporate greed. Why QA a product when you can just push it on the public immediately for higher profits and let THEM deal with the problems??? Annoyed? Yep. This is my second $3500 lemon.
     
  11. lucaslayf

    lucaslayf New Member

    I am having the same problem and have been in talks for a week now with both Razer and Microsoft, and nothing seems to fix it. Like many here, the computer sometimes holds for hours when I'm gaming, but if I come back after letting it closed/sleeping, it gets impossible to use due to black screens until I restart the computer.

    I have now set my battery preferences to best performance (when plugged in) and NVidia to always use the dedicated graphics card. Let's see how it works ...
     
  12. lucaslayf

    lucaslayf New Member

    Well it lasted a 19 minutes until I got the black screen again ...
    Changed to 60hz now and as for many here the situation gets better.
    It's a shame to have to discard one of the best features of the laptop, which we pay so much for, in the 240hz screen, to make sure the screen works at all.

    I hope Razer offers a quick solution to this
     
    Last edited: Oct 20, 2019
    ThomasHedegaard likes this.
  13. lucaslayf

    lucaslayf New Member

    Any updates on this situation from Razer?
     
  14. jamesfox27

    jamesfox27 New Member

    Try setting your computer to NEVER sleep or turn the screen off while plugged in. Works for me thus far...

    Still no update.

    JF
     
  15. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    The issue is unique per laptop. There are some resolved while others were escalated to the Support Team. Should anyone still have the issue, please send me a PM.
     
    SJerc likes this.
  16. tjchua

    tjchua New Member

    Sent my item back for replacement and got ignored for more than a week. Then they just say sorry theres no stock.
     
    jamesfox27 likes this.
  17. jamesfox27

    jamesfox27 New Member

    Sorry man. Next time go through Amazon. Don’t waste precious life time dealing with problems that shouldn’t exist.
     
    ThomasHedegaard likes this.
  18. I have been having this issue and tried all of the suggestions listed above.. I'm still having issues. Today especially, I got slammed with all of the black screens.. For a laptop I received on October 9th, I guess I am crap out of luck on a return/warranty... It's going to be hard to recommend this product as it barely works normally... I've been sitting in Razer Live Chat Support for 30 minutes and have yet to talk to somebody..
     
  19. ngthanhtung153

    ngthanhtung153 New Member

    I have GTX 2070 Max Q with 240hz and have the same problem. Razer please help! Driver reinstalled and everything still not solving the problem!
     
  20. byteVoltAMBER341

    byteVoltAMBER341 New Member

    Hello,
    I just bought Razer Blade mid 2019, 15" 240Hz model with NVidia RTX2080 maxq design.
    I have the widely spread issue with the black screen. It appears randomly while I'm using the display on 240Hz.
    Please advise -- it's very frustrating.
     
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