Razor Blade Stealth charger problem

Discussion in 'Systems' started by ihate1234, Apr 4, 2016.

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  1. EliteEFive

    EliteEFive New Member

    This may not work for everyone, but here is my experience. The charger does seem to defect while plugged into a wall outlet. The brick itself makes an odd buzzing noise. As others have stated, the laptop won't charge. For me the fix has always to remove the outlet plug from the brick and reconnect. The buzzing goes away and the laptop charges again. I can't speak for everyone, but although annoying, this problem is not a deal breaker. From my conversations with Razer Support, they have said that it has to deal with the static that comes from wall outlets and it is not necessary to RMA. I don't know how true this is, however, I have never had this problem while connecting to a power strip.

    I've never have had this problem with other chargers, I hope that Razer will address this issue soon.
     
  2. Pentalobe

    Pentalobe Active Member

    That excuse comes from somebody who failed 2nd grade science class (with lemon batteries and flashlight bulbs).

    Furthermore, I have my charger at work plugged into an eaton UPS, the same outlet grounds my ESD workstation so I know it is a good ground and it does it all the time. Has nothing to do with "static". Razer should just admit they are crappy chargers.
     
  3. neilrechlin

    neilrechlin New Member

    Same issue - plug the charger back in - does not charge. Green light on charger still on - no juice going into the laptop. Spoke to customer service - they said they had never heard of this problem and my issue was unique (bullsh*t). Going to send a replacement charger apparently!. Unplugging from the wall and plugging back in fixes the issue - just not good enough Razer. Anyone know if this is a hardware or software issue? Have a second charger at home that may need replacing as well! Joy.
     
    Last edited by a moderator: Aug 6, 2016
  4. EliteEFive

    EliteEFive New Member

    Def hardware
     
  5. wesdalelio

    wesdalelio Member

    Can any USB C laptop be charged with a USB C external battery?
     
  6. Pentalobe

    Pentalobe Active Member

    Yes, but a lot of cheaper batteries are only meant to charge a cell phone. 10 or 15 watts maximum.

    A macbook needs a 29w supply, a blade stealth needs 45w, a pixel needs 60 watts. Etc...
     
  7. Brastic

    Brastic Active Member

    You will need to get a USB battery that supports the USB-C higher charging rates and the laptop will have to accept it. This is like in the dark days of cell phones before USB charging became a standard. As for the wattage, that is the max the computer can pull. This does not mean it will always pull 65W. That is enough power to run the computer at full processing power and charge the battery. It will be up to the designer of the laptop to let it charge from a USB-C battery AND, how the laptop can charge on smaller power supplies. If the laptop does not charge on smaller power supplies (like how cell phones now days work as an example) then it is either lazy engineering or poor marketing.
     
  8. BULLFUN

    BULLFUN New Member

  9. Octrock10

    Octrock10 New Member

    Hello everyone so my blade also had the same issue and i found that the connection from the charger port to the motherboard was fried. I would recommend sending it to razer to verify that if thats the problem so you don't void the warranty,
     
  10. BULLFUN

    BULLFUN New Member

    My adapter works after I pull and replug the "mickey mouse" cord into the power block and my aftermarket adapter works perfectly without any issues. Not sure it's the same issue.
     
  11. I was just having the issue as mentioned above. As I was playing with the power brick and re entering the charger into the port, I flipped the charger connector (the part that actually enters the laptop) and saw a spark fly out. My laptop is now charging after disconnecting and reconnecting the wall adapter from the power brick. Just thought it was worth noting as I can't imagine a spark should shoot out from the charging port if everything is all right.
     
  12. JULIANLFC123

    JULIANLFC123 New Member

    ME TOO! I only got it like 2 or 3 weeks ago, its really annoying. It only charges when I lift it up!
     
  13. HissingSiren72

    HissingSiren72 New Member

    My charger doesn't charge anymore. It was working fine until a few days ago , the green light on the adapter lights up but the laptop doesn't get any juice. If I disconnect and reconnect the charger it (sometimes) charges and then stops working again. I've contacted razer support, they've told me they'll send me a replacement once they've received the adapter. My blade has been lying around for almost a week now and it's really frustrating.
     
  14. We've recently gone through the same.

    Our Razer Blade Stealth stopped charging about a month after purchase. I ordered a new power cable from here, and the new power cable also does not charge the laptop. I've ordered a third non-Razer brand power cable and opened a support ticket and I'm now waiting to hear back.

    In the meantime, I took the liberty of dissecting the first power cable - and at least in its case I know that the issue is the cable design.

    When I cut the outer plastic, the end immediately just fell off. I could see how the power cables are assembled for the USB C connection. It is literally held in place by a wad of hot glue, which holds the ends of the USB-C pins against what looks like a tiny hand-soldered breadboard to the power cables (not soldered to the USB C end). Meaning the USB-C end is only held in place by glue from a glue gun. As soon as the cables get a bit of heat, the hot glue becomes soft, and the USB-C connector will simply pull away from the soldered mini-board.

    I have no idea if the new power cable is the same problem, I'm hoping to at least get some money back for the expensive price of the charger. But now that I know the power charger is of questionable design and quality, I'm trying to relying on power cables from another company and will report back once we have an update...
     
  15. Dylan_Ma

    Dylan_Ma Member Staff Member

    Hi @ihate1234, it seems you are already in contact with our team. Do let me know if you have not heard back from them.

    Hi everyone, it seems some of you are facing similar issues. Do drop a message to our Support Team and they will be able to assist you with this.

    I'll be locking this thread. If you require any further assistance, do feel free to contact me directly.

    Do note that Razer Insider is not a support forum.
     
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