Razor cortex not opening

Discussion in 'Razer Cortex' started by 0nlyNightfall, May 22, 2021.

  1. 0nlyNightfall

    0nlyNightfall New Member

    Hi razor I uninstall and reinstalled razor cortex even after that I can't open the it. I can see it down over there when I click on it it says razor cortex not running. When I searched this I say someone had the same problem in 2017 please fix this
     
    pancholr likes this.
  2. Maximusisback

    Maximusisback Well-Known Member VANGUARD

    You didn't give enough information. I would suggest you restarting the cortex app over the task manager.

    1. Ctrl+Shift+Esc
    2. Click on RazerCortex
    3. Click on End Task
    4. Re-Launch Razer Cortex
    upload_2021-5-23_17-55-58.png
     
    Michelle-RazerCortex likes this.
  3. Michelle-RazerCortex

    Michelle-RazerCortex Active Member Staff Member

    Hey there!

    Thank you very much for sharing your issue here. My name is Michelle from the Razer Cortex Technical Support Team. I will be happy to assist you with your issue.

    Before we start could you please provide us with the Cortex logs for us to further investigate this issue? I have PMed you a guide to help you collect and share your Cortex logs. Please check it if you need my assistance.

    We apologize for any inconvenience this issue has caused you. Thank you very much for your patience.

    Best regards,
    Michelle Chang
    Razer Cortex Team
     
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