Razor ID mysteriously changed today.

Discussion in 'General Discussion' started by OneTreadLife, Nov 28, 2017.

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  1. OneTreadLife

    OneTreadLife Well-Known Member

    My current Razer ID changed all on its own to what seems to be some other user's ID, or some random ass name made of multiple words and a few numbers.

    Earlier today I was trying to participate in the Wuppo giveaway. First using Firefox, which had lots of login issues. Then I used Chrome, and was able to get it done in not much longer.

    After that, I installed and logged into Razer Syapse 3 beta. After seeing it wasn't in a dark theme, I checked Central to see if there was any adjustment. That's when I noticed the unexpected name by my avatar and profile.
    I have since checked here on Insider and the Razer ID page, both have my ID changed to the one I do not recognize. I have tried to change my ID back, and the system says it is unavailable.
    I have to assume somehow my name got swapped with somebody else's.

    This is not the first time I have experienced similar errors on a busy website, but it is still quite disconcerting regardless. Hopefully none of my other info or data is swapped or accessible to somebody else.

    Suggest everybody check that there info is still unchanged.

    My name here and on the rest of Razer is usually TreadLife ... not whatever the heck name it's showing at this moment.
     
  2. ARMOR_152

    ARMOR_152 Well-Known Member

  3. OneTreadLife

    OneTreadLife Well-Known Member

    Thanks, but I have had a Razer ID for years.
    I'm actually on with support chat now, and it appears a system update is affecting only OLDER accounts with this issue.

    "Software Support:

    As I've checked here, there was a recent update on Razer that affected old accounts. It happened to be that your account is one of them. But don't worry, please put a quotation mark (") at the start and end of yout user ID.

    It's due to the recent maintenance that our system is randomly changing the user ID. What you can do is to change it or if you want to use the same Razer ID, please put a quotation mark (") at the beginning and at the end of your Razer ID for it to work.

    This is just temporary. It is due to the transition of the system from Synapse 2.0 to 3.0."
     
    Last edited by a moderator: Nov 29, 2017
  4. ARMOR_152

    ARMOR_152 Well-Known Member

    ahhh weird! k, glad you have the problem nailed down at least.
     
  5. PhrostByt

    PhrostByt Active Member

    my whole account got deleted and i still have no idea why or how it happened
     
  6. OneTreadLife

    OneTreadLife Well-Known Member

    Damn, that really sucks, sorry to hear it.

    Did you have an older account and try out Synapse 3 ?
     
  7. PhrostByt

    PhrostByt Active Member

    yes to both
     
  8. ChiefNieth

    ChiefNieth Active Member

    Same thing happened to me, and I couldn't change my name.
     
  9. Nuc1earF1ame

    Nuc1earF1ame Member

    where did u do the chane. it keeps tellin me the id has invalid characters
     
  10. OneTreadLife

    OneTreadLife Well-Known Member

    https://razer-id.razerzone.com or directly in Razer Central, in the Profile section.

    You almost certainly won't be able to get your old name back right now, you can contact support about it, but so far they haven't figured it out yet. I changed mine to something similar to my old name , with a few extra letters on it in the meanwhile.
     
  11. Heavyoak

    Heavyoak Member

    mine got messed up too.

    this no longer works, I just get " Error:Razer ID has invalid characters" when I put quotes around Heavyoak
     
    Last edited by a moderator: Dec 16, 2017
    OneTreadLife likes this.
  12. OneTreadLife

    OneTreadLife Well-Known Member

    Sadly, it actually never worked. I tried it immediately after being instructed to and it had the same effect as when you did. So, instead I chose on my own to add the One in front of my usual name. They still haven't made progress with the problem.
     
  13. SwAGG1e

    SwAGG1e New Member

    mine was messed :/ had an active account and it was deleted some how my accounts name became ****er and man did it suck xD
     
  14. Sorcelis

    Sorcelis New Member

    So... this too is broken within Razer? :frown_:

    Can't or won't fix it? Only five employees on staff? Not great customer support... but I guess I was warned before I bought my Razer product.
     
  15. kajira

    kajira Mother of Gaming

    I just want to comment regarding you saying that this too is broken ... I've seen perhaps 5 people have issues with their names not being fixed through the means provided on the main RazerID page, out of the 500,000+ Insider members. So, realistically, this ist a huge issue, is just a very small select few.
     
  16. Heavyoak

    Heavyoak Member

    there now claiming in the latest support email that this is a issue with my computer and not the website.
     
  17. MaximumBunny

    MaximumBunny Well-Known Member

    Razer's departments aren't well connected. You have to contact razer wolf or gwynnbleid for any forum issues. The site's support staff have no jurisdiction or clue here and will never transfer you to the appropriate channels.

    Half or more of Razer's problems are due to the poor support system infrastructure. They lack cohesiveness and only the correct person has the power to fix any given problem, so you have to poke them until you're at the right person.
     
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