I have a new Kitty headset that I bought 2 weeks ago.
I have 2 laptops I work on and I have installed the Synapse software on both of them.
My headset initially registers when I do the install and then as soon as the headset sleeps it disconnects.
When I turn them back on the connection to Synapse is not restored.
I have installed/ reinstalled/ repaired the software, drivers etc on both machines but aside from the initial install, the headset won't stay connected/ visible.
It's extremely frustrating so any advice/ help would be really appreciated!
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Userlevel 7
- Razer Support
- 7595 replies
-
27 May 2022
NIKKIDJ
I have a new Kitty headset that I bought 2 weeks ago.
I have 2 laptops I work on and I have installed the Synapse software on both of them.
My headset initially registers when I do the install and then as soon as the headset sleeps it disconnects.
When I turn them back on the connection to Synapse is not restored.
I have installed/ reinstalled/ repaired the software, drivers etc on both machines but aside from the initial install, the headset won't stay connected/ visible.
It's extremely frustrating so any advice/ help would be really appreciated!
Have you tried the steps from this article? You may want to install the Intel Driver & Support Assistant and check for the laptop's latest drivers. Also, please download and install the Razer Driver Clean-up Tool here to uninstall all Razer files from the root folders. Once done, restart your computer, reinstall the Razer Synapse 3.0 and see how it goes. I’ll be locking this thread now. Feel free to send me a PM anytime or visit our self-help options should you have other questions or concerns.
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