Razor turret key not lighting

Discussion in 'Razer Support' started by nexusgreatTuscan668, Jun 5, 2019.

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  1. nexusgreatTuscan668

    nexusgreatTuscan668 New Member

    Hi got the razor turret today and worked fine for a few hours then the Xbox key just stopped lighting up! I reset the keyboard and checked the app but nothing will light it up
     
  2. Razer.Lauriat

    Razer.Lauriat Title: Entitled Staff Member

    Hello there! Let's see if updating its firmware can help fix this issue. Just follow these steps:
    1. Download the latest firmware update from here.
    2. Close Razer Synapse and all other running applications before proceeding with the update.
    3. Run the downloaded firmware. Click "NEXT".
    4. The installer will prompt you to close Synapse and all other applications, If you have already done so, left-click "NEXT" to proceed.\
    5. Plug in the wireless USB transceiver (dongle) to your PC. Click "NEXT".
    6. Connect the mouse to the PC using the supplied USB cable (cable provided with the product.) Click "UPDATE".
    7. Wait for the update to complete (Please do not power off your computer or unplug the device).
    8. You should see a confirmation message once the firmware update has been successfully applied.
    Update me how it goes.
     
  3. Runelaron

    Runelaron New Member

    I am currently updated to firmware 1.01.00 Xbox key still does not light up, nor is it reprogrammable. It currently acts as RCTRL

    Thank you
     
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