Refused to Accept My Warranty
Ordered a Razer Nari Ultimate that fell apart after 3 months while it was sitting on my head. Now they refuse to accept my 3 year extended warranty because they used weak materials. What should I do?
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This headset cost me over $200 plus the warranty and they refuse to compensate.
Userlevel 5
Just out of curiosity, what reason did they give you?
Userlevel 7
NateMakesCoffee
Just out of curiosity, what reason did they give you?
Its physical damage so they cant be sure that it was defective materials or OP just raging/ mishandling the headset. TBH a lot of other companies will give you a tough time warrantying something like this but I guess you could tape it up and keep using it till something electrical breaks and then trying your hand at the warranty.
Userlevel 5
I mean, yeah, that’s what I figured.
I have a similar experience with one of my Razer mice, a part of the mouse got chipped off although I took care of it really well and the chip is at where your palm is suppose to rest on which makes it uncomfortable now when using it.. when I contacted support, they refused to accept my warranty because they claimed to be physical damages and thus voiding my warranty.. I still have like a year left initially.
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