Regular BSODs on Blade 15 Mercury White | Razer Insider

Regular BSODs on Blade 15 Mercury White

  • 3 June 2020
  • 1 reply
  • 3 views
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Hi all, I bought a new Blade 15 as per title in Feb 2020 from the Razer store in Vegas (I am based in the UK though).

From new, it has exhibited multiple BSODs quite regularly despite all windows 10 and driver updates being installed. Summary of dump:

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Dump File : 060320-10562-01.dmp
Crash Time : 03/06/2020 09:45:00
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : ffffcc0f`2a91e028
Parameter 3 : 00000000`f6000100
Parameter 4 : 00000000`00040150
Caused By Driver : hal.dll
Caused By Address : hal.dll+48188
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+1c2390
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\\Windows\\Minidump\\060320-10562-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 18362
Dump File Size : 2,914,788
Dump File Time : 03/06/2020 09:46:22
==================================================

Not sure if others have experienced this or what the best way to resolve is. My fear is this is a hardware issue as it has occured from new, rather than a windows 10/other driver issue.

Any advice appreciated
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1 Reply

Razer.Caziel
Userlevel 7
The hal.dll and the ntoskrnl.exe are Windows components which would mean that something else drove them into a fault. This is usually a hardware-related error, but there are also a lot of possible software causes.

Please collect your System and Application logs from the event viewer, and your dump files from C:\\Windows\\Minidump and upload them on GDrive or Dropbox. PM me a shearable link of those, along with the serial number of your RB15. Let's continue this there.
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