Rewards System | expired achievements for never owned hardware.. | Razer Insider

Rewards System | expired achievements for never owned hardware..


Hey Razer Insider Support,
I´m new to this hole Insider thing, but i found my first problem.

When I set up an account here for the first time, I didn´t know that there is a reward system and I do have to proclaim fast, otherwise "Unclaimed Razer Silver will be forfeited."
I was happy with the support I got in all ways.
I won´t argue about not getting my points back, beside I find it bad managed,
and in fact I´d get 200pts for a firefly, keyboard and a mouse.
Also i never set this up in Insider, so it automatically did this?
I got awarded Jan 7, 2019 but i dient buy any of these 3 that day or set up my warranty, as they are way older or newer than that date.

But, and this now is the real problem,
I never bought a Razer headset, set up one or will buy one. I got everything seperated guys..
How is it possible, that the achievement of the headset has expired and so the big 500pts trophy when i never had a Razer headset.

But I also got it Clamied Jan 7, 2019 and also Expired Feb 6, 2019.

Is this a well known problem?
How do I need to "add" my hardware to Insider?

hope to hear soon
;P

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