Ripsaw HD "No Active HDMI Signal" HELP!

Discussion in 'Razer Support' started by OfficialCAMBAM, Nov 21, 2019.

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  1. OfficialCAMBAM

    OfficialCAMBAM New Member

    So, I have been back and forth with this issue with Razer support, as well as trying things out myself for a little while now, and very little seems to be documented about my situation. I have currently tried using an Xbox One S and a Nintendo Switch to record with my new Ripsaw HD that I just picked up yesterday, and the device is recognizable on my PC, but every time I go into Synapse or OBS or Action! and try and pick up something, I get an error message from Synapse that says "No Active HDMI Signal", even though the HDMI from my Xbox/Switch is clearly plugged into the Ripsaw, and what is even more strange is that the Ripsaw is outputting my Xbox onto my TV, so it recognizes and is receiving the input, it just won't recognize on my PC. So, I am genuinely confused about this situation, if anyone has any suggestions, or has this same issue and found a way around this issue, I am desperately trying to find a way to fix it.

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  2. zivkong

    zivkong New Member

    Same problem and apparently Razer technical support couldn't help...
  3. NJNC22

    NJNC22 New Member

    does anyone ever solve this problem ?
    i just bought new Ripsaw and got this problem, at first the store says it might be the unit so they offered me a new unit, but after i got new unit the problem still persist, i already tried it on other PC still got the problem
  4. sheridankamal

    sheridankamal New Member

    I hav the same issue as you too, swapped with new unit but still counter the same problem. Feeling hopeless, last resort getting another unit from different company.
  5. PT.Singer

    PT.Singer Jedi Master

    Just curious - is the USB port on your PC a USB 3 port?

    I saw this doing a quick google search, but none of you have mentioned anything about the type of USB port being used. Screen Shot 2020-03-08 at 14.55.41.png
  6. sheridankamal

    sheridankamal New Member

    Thanks for asking, mine is USB3.1 (Gen1) could that be the cause?
  7. PT.Singer

    PT.Singer Jedi Master

    I doubt that it would be THAT specific, that it would only take USB 3.0. As long as it's not USB 2 or 1.

    Somebody on Reddit said that he was having similar issues due to a lack of voltage from his USB 3.0 port. Not saying it's that, but something to think about.
  8. sheridankamal

    sheridankamal New Member

    Can the lack of voltage be fix? What is your thoughts, thanks.
  9. PT.Singer

    PT.Singer Jedi Master

    If you have a powered USB 3.0 hub, that might help keep the voltage constant, but other than that I don't really know.

    I wouldn't go out and buy something just to try it, though. I'd wait for some word from Support on this.

    By the way, what resolution are you outputting, and trying to record at? And have you tried some of the tips on this page?
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