RMA team response | Razer Insider

RMA team response

  • 8 December 2022
  • 3 replies
  • 1 view
I
Hi, how long does it take for RMA team to reach out to me for my warranty after its been eligible? I was said it would take 24-48 hours and its already passed more than a week, sent out e-mails regarding it and also no reply

3 Replies

M
Sent my headphones in for replacement almost a month ago and my case has not been updated once, nor any email responses to my request for a status update either.
FiszPL
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Userlevel 7
Badge +1
@Razer.Speedcr0ss @Razer.Zionzedd guys - could you help? 🙂
Razer.Speedcr0ss
Userlevel 7
iMisterBolacha
Hi, how long does it take for RMA team to reach out to me for my warranty after its been eligible? I was said it would take 24-48 hours and its already passed more than a week, sent out e-mails regarding it and also no reply

Mongo2000k
Sent my headphones in for replacement almost a month ago and my case has not been updated once, nor any email responses to my request for a status update either.


Apologies for the inconvenience, iMisterBolacha and Mongo2000k. Can you both send me a PM, including your device case number or email address so I can review your contact history and communicate it to our Support Team? I appreciate your cooperation.


Thanks for the mention, @FiszPL!

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