RP2 Broken Power Button | Razer Insider

RP2 Broken Power Button

  • 14 September 2019
  • 2 replies
  • 3 views
M
I am posting here on the suggestion of rox598 on reddit to inquire of what I can do in hopes of reaching support as I have sent an email inquiry and have been in the live chat queue for about 4 hours now.

What's happening is that my power button has encountered a soft depress several days ago and now no longer turns on/off my screen/phone. The fingerprint sensor still works.

Has anyone encountered a repair situation where razer was able to place a transaction hold on a credit card, send out a replacement phone first before i send in mine for repair or replacement? Reason for this is that in this day and age, along with work commitments, it is quite difficult to get by without a phone. No I don't have a spare phone as I had sold all my previous devices ;__;
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2 Replies

Saiyan-Rox
Rank
Userlevel 7
Hey @matchapple thanks for posting!

I'll pass the thread on 🙂
Razer.Speedcr0ss
Userlevel 7
matchapple
I am posting here on the suggestion of rox598 on reddit to inquire of what I can do in hopes of reaching support as I have sent an email inquiry and have been in the live chat queue for about 4 hours now.

What's happening is that my power button has encountered a soft depress several days ago and now no longer turns on/off my screen/phone. The fingerprint sensor still works.

Has anyone encountered a repair situation where razer was able to place a transaction hold on a credit card, send out a replacement phone first before i send in mine for repair or replacement? Reason for this is that in this day and age, along with work commitments, it is quite difficult to get by without a phone. No I don't have a spare phone as I had sold all my previous devices ;__;


Hey everone!

Thanks for sharing this to our Support thread, @Rox598!

Hi @matchapple! Have you contacted our Support Team recently? If you did, please send me your case ID or email address via PM so I can check it right its progress. Let's continue from there.
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