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RP2 fingerprint not working

Discussion in 'Razer Support' started by greatOldMossGreenzone013, Jun 22, 2020.

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  1. Hi All,

    2 days ago suddenly my fingerprint stopped working on my razer phone 2, I was getting this error "Cannot process fingerprint" and "fingerprint hardware not available" I opened my phone with my alternative security key and tried to delete/add new fingerprints, after few unsuccessful trials I was able to add the fingerprints again. Still, I was getting this error "fingerprint enrollment didn't work" many times before it worked.

    After that, the fingerprint worked completely fine for a few mins and back to the same issue again! Each time I tried to reset the fingerprint settings, it worked for a while and back to the same issue again.

    I tried to clean the sensor, hard reboot (8-10 times), scan for malware and viruses and test it in the soft mode, but unfortunately, nothing worked :slightly_sad:

    Currently, the fingerprint is not working at all, and I'm not able to add the fingerprints again, even if I hard reboot the phone.

    I'm very desperate and really tired of trying fixing this.

    Does anyone have any suggestions?

    *Last system security update was on March 5, 2020, and the Andriod version is 9
     
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