Scratch on 2 days old Razer Basilisk V2

Discussion in 'Mice and Surfaces' started by N1TROGUE, May 15, 2021.

Thread Status:
Not open for further replies.

    N1TROGUE New Member

    So 2 days ago I received a Razer Basilisk V2 as a gift. When I was using it today I noticed a scratch on the shiny part in the middle. I didn't think it was my fault because usually I'm extraordinary careful with expensive tech, but I decided to double check. On the day I got the mouse I took a picture immediately after carefully unpackaging it and connecting it to my pc, and guess what. Even in the picture it already has that scratch. So now I'm wondering if the warranty covers this or not.

    Also: the image with the full mouse was taken immediately after unpackaging.

    Attached Files:

    pancholr likes this.
  2. FiszPL

    FiszPL Well-Known Member VANGUARD

    Scratches will appear during 'normal usage'.
    I'd doubt, they'll replace your mouse because of scratch.

    If you don't like scratches, wrap your mouse (shiny parts) with clear wrap film.
    ARMOR_152 likes this.
  3. ARMOR_152

    ARMOR_152 Well-Known Member

    It probably wasn't your fault, once it gets down to defects that small it's not worth the added cost to remove that tolerance.
    FiszPL likes this.
Thread Status:
Not open for further replies.
Sign In with Razer ID >

Don't have a Razer ID yet?
Get Razer ID >