Screen Replacement 15 advance 2019

Discussion in 'Razer Support' started by NicoDF, Sep 6, 2022.

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  1. NicoDF

    NicoDF New Member

    Hello Razer Support,

    I’m currently having some issues with my laptop. The screen recently turned black, out of a sudden.
    I don’t know if it’s a cable issue or a dead screen.

    Here is a link with a photo and video of the issue.
    https://drive.google.com/drive/folders/1-1OO_pm3Fwe9sdlJR406mlwXbYgHag0h

    My product number is RZ09-0301
    The screen model is LQ156M1JW03

    I could find some places to get the same screen but not the cable.
    Also is there a different screen with better resolution that could be compatible?

    Thanks!
     
    NicoDF, Sep 6, 2022
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  2. Razer.Zionzedd

    Razer.Zionzedd Yes, My lord? Staff Member

    To further isolate the issue, did you already try the steps here? Otherwise, it's a hardware problem and it's best if you can send over your laptop for a repair. PM me the serial number so I can validate the model of your laptop and share a copy of your receipt so I can check its warranty.

    *Thread locked to curb conversation to PM.
     
    Razer.Zionzedd, Sep 6, 2022
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