Solution for proof of purchase.

Discussion in 'General Discussion' started by MrPonyy, May 8, 2017.

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  1. MrPonyy

    MrPonyy Member

    Hi everyone !

    I 've a simple question, Is there a way to find proof of purchase on the site? I'm a bit retard, I've lost some proof and I would need it.

    I hope there is a solution, otherwise it will teach me not to be ordered.

    Otherwise, good game at all :)
     
  2. Joikansai

    Joikansai Well-Known Member VANGUARD

    My friend had his proof of purchase missed (his old Mail gone anyhow) and could recover it by contacting Razer support and get new one. (EU store)
     
    MrPonyy likes this.
  3. MrPonyy

    MrPonyy Member

    Ok i'll try thanks :)
     
  4. Katana_x_II7

    Katana_x_II7 Well-Known Member

    If you ordered it straight from the Razerstore, you can go to your account and every order you've ever made is on there. Thats what I use.
     
  5. kajira

    kajira Mother of Gaming

    This is only true to a point - I can only see my orders back to a certain date, so I'm missing years worth of orders. I *wish* I could see every last one of them!!
     
  6. Katana_x_II7

    Katana_x_II7 Well-Known Member

    oh really? what date does it go back to for you?
     
  7. hartman556

    hartman556 Active Member

    I can see the list of all my oders on tne Razerstore Website. Connect yourself on the Razerstore and go see your orders. If you have a big big big problem, or if you don't receive your order, the Razer Support is awesome and they will never let you alone.
     
  8. kajira

    kajira Mother of Gaming

    They only go back to 8/21/14 for me. However, I had orders prior to the ones I can see. I had to get help from Support for some orders I was trying to make, and I had rougly 15 order attempts that were labeled as "unsubmitted" and those are what are the "oldest" on my list right now. So, I know for sure there are orders older than that, but there's no second page or way to see those older ones that were successful.
     
  9. Katana_x_II7

    Katana_x_II7 Well-Known Member

    oh interesting. i can see all of mine earlier than 2014 as well. i wonder why it doesnt show up for you :slightly_sad:
     
  10. kajira

    kajira Mother of Gaming

    Honestly, I think it's a number of orders thing rather than a date thing. I think if I could get the 20 or so "Unsubmitted" orders removed from my account, since they never went through, never were charged and never mailed products then there's a chance it might show back to when I first started ordering from the website. There just seems to be a limit on how many can show, rather than how far back they go. :)
     
  11. Katana_x_II7

    Katana_x_II7 Well-Known Member

    ah okay that would make more sense. why do you have so many unsubmitted orders? :eek:
     
  12. kajira

    kajira Mother of Gaming

    There was an issue with my account and I couldn't get orders to submit. I worked with the support team to get it fixed, but there was an awful lot of trial and error involved. So I kept submitting the same orders over and over until they went through.
     
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