Sorry RAZER! YOUR SYNAPSE MAKE ME DISAPPOINTED | Razer Insider

Sorry RAZER! YOUR SYNAPSE MAKE ME DISAPPOINTED

L
Hi all, i am actually a die hard fans of Razer, i have mostly collected all Razer product. but today really make me disappointed! on 18th March 2020 Malaysia starting lock down and i have full of time to enjoy my gaming time, but nightmare are started!! at first i was using my Razer Nari Ultimate, been using for 35 min and it auto shutdown, i tot it was i didn't charge it last time, so i plug into a Charger, but about 5 min my headset show green light !! then i switch on my NARI again, but another 30min show no battery again! in the end i found out it's the Synapse problem!! because not only my headset have the same damn problem, next my Mamba mouse also happen the same issue! after reconnect then Synapse software are keep lagging!! after this 2 issue then again my BLACK WIDOW ELITE same damn happen!! until i have to force restart the software then everything back to normal again! i tried to email to Razer, feedback also no respond from RAZER!!! at first i heard a lot of ppl giving bad comment of RAZER but i giving my hope on it!! but in the end RAZER disappointed me!!!!
This topic has been closed for comments

7 Replies

L
Hi. I think I have a similar issue to yours, as the Synapse program will crash when I try to switch tab, and the profiles disappear (like this https://i.imgur.com/ozocJZa.png ). The lighting will still work fine but razer macros / keybinds don't work. I often get the Nari Headset disconnecting too. I have to force restart Synapse to get it to work.
I tried contacting support and they didn't help.
L
Lego9182
Hi. I think I have a similar issue to yours, as the Synapse program will crash when I try to switch tab, and the profiles disappear (like this https://i.imgur.com/ozocJZa.png ). The lighting will still work fine but razer macros / keybinds don't work. I often get the Nari Headset disconnecting too. I have to force restart Synapse to get it to work.
I tried contacting support and they didn't help.

yes bro i have the same issue too!! this is the stupid razer synapse software issue!! i really feel disappointed about razer. i think i am gonna throw all the razer product and switch to COSAIR better, all my friend using corsair no issue on that they even laugh at me saying spending so much but get a trash
R
uff.. thi s medium-heavy
B
Userlevel 2
Here too. This software is sh1t! It loses profiles and all macros are gone.
I have to terminate the software and then start it up so it somehow retrieves the profiles once again from the net (but sometimes THE WRONG ONES!)
Very disappointed and I just cannot recommend any razer product anymore...
Besides, Razer still neglects all users with this problem, FOR YEARS!
L
Bright_Light
Here too. This software is sh1t! It loses profiles and all macros are gone.
I have to terminate the software and then start it up so it somehow retrieves the profiles once again from the net (but sometimes THE WRONG ONES!)
Very disappointed and I just cannot recommend any razer product anymore...
Besides, Razer still neglects all users with this problem, FOR YEARS!


yes bro! this few day i am trying to do investigate, once i see low battery alert, then i try restart my computer, after restart everything back to normal! battery full again !!! god damn razer synapse software are suck!!!
C
You need two different software for Razer peripherals. I own an old Razer peripherals (Black Widow TE and Razer Kraken 7.1 V2) and bought a Razer Basilisk. When I plugged in the Basilisk it was not recognized by Synapse 2.0. I found out later that I need to use the Synapse 3 for the Basilisk. Like WTF!
Razer.Speedcr0ss
Userlevel 7
Hey everyone! Thanks for posting your concern and feedback here. I understand that this situation/bahevior can test anyone from keeping their cool. However, this is not a leeway to bypass our house rules. Have you contacted our Support Team via phone, chat, or email? Feel free to send me or the other mods a PM together with your email address/case number so we can review your contact history. Thanks for your cooperation. Consider this thread locked.

technokat


As fellow gamers, we understand that we are often passionate about the topic of gaming and technology. There will be strongly opinionated discussions and we would like all our users to keep it civil and constructive. To maintain a positive vibe and to create a weming environment for gamers of all ages, race, religion and gender, all posts are subject to moderation by our appointed moderators.

Razer reserves the right to remove any posts that do not adhere to the House Rules and block anyone who violates them repeatedly. These house rules must be followed at all times.

The House Rules are subject to change at any time and while we’ll do our utmost in informing you when these changes do occur, we would recommend revisiting the House Rules on a regular basis.

Off limit topics or replies


  • Do not post any topics / replies containing the following:
  • Profane, defamatory, offensive, obscene/pornographic or violent content meant to harass, threaten, attack or abuse others.
  • Discriminatory remarks toward another person’s race, ethnicity, religion, gender, sexual orientation, nationality or political beliefs.
  • Posts typed in all-capitalization.
  • Untrue, sensationalized/exaggerated posts with the intent to mislead readers.
  • Posts that are equivalent to begging (for free items) outside of authorized giveaways are not allowed.
  • Intentional misspellings (e.g. fcuk) or attempts to bypass (e.g. www[dot]pornlink[dot]com) filters will not be allowed. Keep it classy.

Non-constructive/Hate Posting

We do not allow posts that deliberately disrupt conversations, i.e., long-winded, redundant, angry and argumentative comments meant to derail the topic of discussion. Do present your feedback in a clear and concise manner and avoid going off on a tangent.

Posts that are intentionally rude or insulting will not be tolerated and will be deleted regardless of how valid the ideas behind them are. We encourage users to share their constructive thoughts, positive or negative provided it is presented in a civil and factual manner.

Speculation, especially when it is negative and untrue, tend to incite flaming and trolling – if an issue deserves an official word, it will be communicated. Baseless speculation and the encouraging of such conversations is prohibited.

Non-constructive posting can also include threads that are created demanding specific answers/dates/results that exclude public participation e.g., “When are winners announced?,” “When is Feature X arriving?” Outside from official Razer staff communications, there is no way for the public to contribute to these non-constructive and speculative conversations in a meaningful manner. Such threads will be moderated accordingly.
CookiesCookie settings