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Discussion in 'Razer Support' started by LeslieYee, Apr 3, 2020.

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  1. LeslieYee

    LeslieYee New Member

    Hi all, i am actually a die hard fans of Razer, i have mostly collected all Razer product. but today really make me disappointed! on 18th March 2020 Malaysia starting lock down and i have full of time to enjoy my gaming time, but nightmare are started!! at first i was using my Razer Nari Ultimate, been using for 35 min and it auto shutdown, i tot it was i didn't charge it last time, so i plug into a Charger, but about 5 min my headset show green light !! then i switch on my NARI again, but another 30min show no battery again! in the end i found out it's the Synapse problem!! because not only my headset have the same damn problem, next my Mamba mouse also happen the same issue! after reconnect then Synapse software are keep lagging!! after this 2 issue then again my BLACK WIDOW ELITE same damn happen!! until i have to force restart the software then everything back to normal again! i tried to email to Razer, feedback also no respond from RAZER!!! at first i heard a lot of ppl giving bad comment of RAZER but i giving my hope on it!! but in the end RAZER disappointed me!!!!
  2. Lego9182

    Lego9182 New Member

    Hi. I think I have a similar issue to yours, as the Synapse program will crash when I try to switch tab, and the profiles disappear (like this https://i.imgur.com/ozocJZa.png ). The lighting will still work fine but razer macros / keybinds don't work. I often get the Nari Headset disconnecting too. I have to force restart Synapse to get it to work.
    I tried contacting support and they didn't help.
  3. LeslieYee

    LeslieYee New Member

    yes bro i have the same issue too!! this is the stupid razer synapse software issue!! i really feel disappointed about razer. i think i am gonna throw all the razer product and switch to COSAIR better, all my friend using corsair no issue on that they even laugh at me saying spending so much but get a trash
  4. roody4ever

    roody4ever Member

    uff.. thi s medium-heavy
  5. Bright_Light

    Bright_Light New Member

    Here too. This software is sh1t! It loses profiles and all macros are gone.
    I have to terminate the software and then start it up so it somehow retrieves the profiles once again from the net (but sometimes THE WRONG ONES!)
    Very disappointed and I just cannot recommend any razer product anymore...
    Besides, Razer still neglects all users with this problem, FOR YEARS!
  6. LeslieYee

    LeslieYee New Member

    yes bro! this few day i am trying to do investigate, once i see low battery alert, then i try restart my computer, after restart everything back to normal! battery full again !!! god damn razer synapse software are suck!!!
  7. ChristianGrey007

    ChristianGrey007 New Member

    You need two different software for Razer peripherals. I own an old Razer peripherals (Black Widow TE and Razer Kraken 7.1 V2) and bought a Razer Basilisk. When I plugged in the Basilisk it was not recognized by Synapse 2.0. I found out later that I need to use the Synapse 3 for the Basilisk. Like WTF!
  8. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hey everyone! Thanks for posting your concern and feedback here. I understand that this situation/bahevior can test anyone from keeping their cool. However, this is not a leeway to bypass our house rules. Have you contacted our Support Team via phone, chat, or email? Feel free to send me or the other mods a PM together with your email address/case number so we can review your contact history. Thanks for your cooperation. Consider this thread locked.

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