sorry your current rig is not supported on razer cortex | Razer Insider

sorry your current rig is not supported on razer cortex

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so i am trying to use booster prime and it keeps saying my rig is not supported i have fairly decent rig how come it is not supported
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108 Replies

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Mentalmike888
so i am trying to use booster prime and it keeps saying my rig is not supported i have fairly decent rig how come it is not supported

Hey I have been having this exact same problem for a while now it's very weird I tried reinstalling Cortex, restarting my laptop and even reinstalling the games I play but nothing seemed to work I hope they fix this in the near future.
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Hey @Eclipse200,

Thank you very much for bringing this issue to our attention. My name is Michelle from the Razer Cortex PC technical support team. I will be delighted to assist you with your issue.

Here could you please provide us with your RIG info for us to further investigate this issue? To do this, please launch Razer Cortex and go to SYSTEM BOOSTER > MY RIG, then, screenshot this page and share it here.

Thank you very much for your patience.

We'll be looking forward to your reply.

Best regards,
Michelle
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Mentalmike888
so i am trying to use booster prime and it keeps saying my rig is not supported i have fairly decent rig how come it is not supported

Hi there!

Thank you very much for sharing your RIG info with us here. It helps us a lot. I have reported this issue to our engineering team. I will get back to you soon.

Thank you very much for your patience.

Michelle
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Mentalmike888
so i am trying to use booster prime and it keeps saying my rig is not supported i have fairly decent rig how come it is not supported

Hey there!

We will fix this issue in the next version of Razer Cortex, which will be released next month if everything goes well.

Thank you very much for your patience.

Michelle
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Iam trying to use booster prime and it keeps saying my rig is not supported i have fairly decent rig how come it is not supported.
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MiddleGreenfastx685
Iam trying to use booster prime and it keeps saying my rig is not supported i have fairly decent rig how come it is not supported.

Hey @MiddleGreenfastx685 ,

Thank you very much for bringing this issue to our attention. My name is Michelle from the Razer Cortex PC technical support team. I will be delighted to assist you with your issue.

Here could you please provide us with your RIG info for us to further investigate this issue? To do this, please launch Razer Cortex and go to SYSTEM BOOSTER > MY RIG, then, screenshot this page and share it here.

Thank you very much for your patience.

We'll be looking forward to your reply soon.

Best regards,
Michelle
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Michelle-RazerCortex
Hey @MiddleGreenfastx685 ,

Thank you very much for bringing this issue to our attention. My name is Michelle from the Razer Cortex PC technical support team. I will be delighted to assist you with your issue.

Here could you please provide us with your RIG info for us to further investigate this issue? To do this, please launch Razer Cortex and go to SYSTEM BOOSTER > MY RIG, then, screenshot this page and share it here.

Thank you very much for your patience.

We'll be looking forward to your reply soon.

Best regards,
Michelle
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hello, I'm having the same problem. here's my rig info...

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Hey @MiddleGreenfastx685 and @vinletto ,

Thank you very much for sharing your rig info here. The screenshots help us a lot. Here we would like to let you know that we will fix this issue in the next new version of Razer Cortex.

Thank you for your patience.

Best regards,
Michelle
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Mentalmike888
so i am trying to use booster prime and it keeps saying my rig is not supported i have fairly decent rig how come it is not supported

i also have the same problem, but my rig is probably low... here is my rig. pls fix that i want to boost my games and enjoy without lag 😞
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Michelle-RazerCortex
Hey @MiddleGreenfastx685 and @vinletto ,

Thank you very much for sharing your rig info here. The screenshots help us a lot. Here we would like to let you know that we will fix this issue in the next new version of Razer Cortex.

Thank you for your patience.

Best regards,
Michelle

Sir is there any specific release date for this issue fix. i am really waiting for this thing to fix, i have posted my rig so please cehck it out. and one more thing... my pc/laptop actual resoultion is 1366x768. i just use 1280x720 resoultion settings for good game performance. if this issue gets fixed i will finally play games with my actual resoultion.
Thank You
PotatoSpecsGamer.
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PotatoSpecsGamer
Sir is there any specific release date for this issue fix. i am really waiting for this thing to fix, i have posted my rig so please cehck it out. and one more thing... my pc/laptop actual resoultion is 1366x768. i just use 1280x720 resoultion settings for good game performance. if this issue gets fixed i will finally play games with my actual resoultion.
Thank You
PotatoSpecsGamer.

Hey there!

Thank you very much for sharing your rig info with us. But we are sorry that the rig is too low, it does not meet the lowest requirement of optimizing this game.

Michelle
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Michelle-RazerCortex
Hey there!

Thank you very much for sharing your rig info with us. But we are sorry that the rig is too low, it does not meet the lowest requirement of optimizing this game.

Michelle

what is lowest requirents for optimising?
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PotatoSpecsGamer
what is lowest requirents for optimising?

Hey there!

Different games required different rig info. Please visit the official site of the game and check out the lowest rig requirement. All rig requirements of games in Booster Prime are higher than the official rig requirements.

Michelle
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Michelle-RazerCortex
Olá, @ Eclipse200 ,

Muito obrigado por chamar nossa atenção para esse problema. Meu nome é Michelle e faço parte da equipe de suporte técnico do Razer Cortex PC. Terei o maior prazer em ajudá-lo com seu problema.

Aqui, você poderia nos fornecer suas informações de RIG para que possamos investigar mais a fundo esse problema. Para fazer isso, inicie o Razer Cortex e vá para SYSTEM BOOSTER> MY RIG, em seguida, faça uma captura de tela desta página e compartilhe-a aqui.

Muito obrigado pela sua paciência.

Estaremos aguardando sua resposta.

Atenciosamente,
Michelle
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o erro do equipamento está ocorrendo comigo também, aqui está a imagem do meu equipamento
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Hey there!

Thank you for sharing your rig info with us here. But the rig is too low to optimize your game.

Michelle
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I also have that issue my rg specs
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Michelle-RazerCortex
Hey there!

Thank you for sharing your rig info with us here. But the rig is too low to optimize your game.

Michelle

I also have the same problem.
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PineGreeneasydome545
I also have the same problem.

Hey there!

Thank you for sharing your screenshot with us. But we are sorry that the GPU type is not dedicated enough to optimize your game and improve the game performance in BOOSTER PRIME.

Thank you for your patience and feel free to let us know if you need further assistance.

Michelle
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It’s strange because on my older laptop with intel i 7-5500u I can use booster prime
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RAUDI2008
It’s strange because on my older laptop with intel i 7-5500u I can use booster prime

The CPU is OK, but if the GPU is not dedicated enough, the game cannot be optimized to improve its performance.

Michelle
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It says that my rig is not supported but it is intel iris xe graphics and 8 gb ram
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What about the Razer Book 13 with the I7 processor?
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WayTwoWicked
What about the Razer Book 13 with the I7 processor?

And what do I need to do to make it capable?
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