Spent 2 months trying to get laptop fixed only to find out it wasn't covered, shame on razer

Discussion in 'Razer Support' started by patboss16, Sep 9, 2021.

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  1. patboss16

    patboss16 New Member

    My laptop screen got broken going through airport security about 2 months ago so I opened a case. throughout the entire month and a half or emailing razer back and forth no-one had anything helpful to say and i just kept getting directed to different places. about a month in i was told to call support and i did so. I was told I would be sent a box to put my laptop in to get it fixed within 5 days. almost 3 weeks later no box came so I call again and was told that the 200$ warranty doesn't cover my laptop because it wasn't in my possession when It was broken. after something like that i just wanted to say I will never buy one of your products again and Ill advise others to do the same. I'm do frustrated and disappointed. Shame on you razer
  2. Razer.Xenon

    Razer.Xenon Active Member Staff Member

    This frustrating experience is not what we would want you to have. Rest assured, I will do what I can to help you get this sorted out. Please send me your ticket number so I can do just that.

    *Thread locked to curb the conversation to PMs.
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