[Status update] Blade 2016 shipment

Discussion in 'Systems' started by technokat, Apr 19, 2016.

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  1. AmazingSpanoMan

    AmazingSpanoMan Active Member

    Riddle me this. How do I get FL Studio now?
     
  2. VeryCrushed

    VeryCrushed Active Member

    Idk if anyone can, last I saw Razer was having issues getting keys out on all Blade/Stealth models.

    Sent from my Nexus 6 using Tapatalk
     
  3. AmazingSpanoMan

    AmazingSpanoMan Active Member

    Well that's balls
     
  4. TheGurgeMan7

    TheGurgeMan7 Well-Known Member

    Do you know if it would only be for Razerzone bought blades, or could it be for any razer laptop sold by anyone (MS)
     
  5. AmazingSpanoMan

    AmazingSpanoMan Active Member

    FYI I was looking through the synapse settings and noticed there is a fan control.
    By default the fan is on quiet mode but you can switch it to "cool mode" for gaming and more intense apps
     
  6. AmazingSpanoMan

    AmazingSpanoMan Active Member

    It's any Blade

    http://music.razerzone.com/get-fl-studio-12/

    Supposedly you automatically get a licence key in your email after you register the laptop. If the speed at which the Blade went out with this pre-order is any indication I may see the key come December
     
  7. 9377519279

    9377519279 Active Member

    I thought all you had to do was register the product and get it through cortex I could be wrong though.
     
  8. AmazingSpanoMan

    AmazingSpanoMan Active Member

    What I don't understand is how to I verify my info and the Serial Number? I don't see anything in Synapse
     
  9. TheGurgeMan7

    TheGurgeMan7 Well-Known Member

    I was referring to the recovery drive that @VeryCrushed was talking about

    Its easy to get confused about what we were talking about, its no problem
     
  10. AmazingSpanoMan

    AmazingSpanoMan Active Member

    Also FYI

    The "Create USB Recovery Drive" is also located under "All Programs" under the letter C

    I'm running it right now. It takes a bit of time to create the drive.
    Can wait to run some tests with the 950Pro
     
    TheGurgeMan likes this.
  11. AmazingSpanoMan

    AmazingSpanoMan Active Member

    Ah, Sorry about that :stuck_out_tongue_winking_eye:

    Anyway, it should be for any Blade laptop.
     
  12. VeryCrushed

    VeryCrushed Active Member

    I am aware of that, I recommend RecoveryDrive.exe in the run prompt because I have no clue if Razer's sold blades have the same shortcut.

    I posted on Reddit, but I need the recovery drive files from a blade ordered from Razer. If anyone knows of anyone on the forums that has one I'd appreciate it, it will help me finalize details on my guide.
     
  13. AmazingSpanoMan

    AmazingSpanoMan Active Member

    So here is an unrelated question.

    Since I have been doing quite a bit of posting in here I'm getting pretty close to the top level of the Rewards Program. Does anyone know if you can only use one code at a time? Like can I get the mouse and the headphones at the same time or do I need to purchase two separate things to get both "free" items?
     
  14. TheGurgeMan7

    TheGurgeMan7 Well-Known Member

    It seems as though some of the earlier people who ordered will be receiving their blades around this weekend
     
  15. AmazingSpanoMan

    AmazingSpanoMan Active Member

    I thought the Razer Blade from Razer were the same as the MS sold version?
     
  16. When I opened Synapse, there was an option to register my new Blade. If you don't see it, go to your login id in the upper right corner and select Warranty Status and Add your blade there.
    FYI - This still didn't work for me, and I wasn't able to log into the music.razerzone.com link you posted earlier. I opened a ticket a couple of days ago, and they sent me the product key via email, with the download link. I installed it. It is pretty cool.
     
  17. VeryCrushed

    VeryCrushed Active Member

    No, it's clearly customized. It looks like Microsoft just took bits and pieces. It's a signature edition laptop.

    Sent from my Nexus 6 using Tapatalk
     
  18. I tried my best to word this tactfully, my intentions with this post is not to sling mud, but rather help a company that I held in VERY high regard for YEARS until recently.

    Officially cancelled my pre-order that was initiated on April 3rd.

    Razer hands down, no doubt about it, makes amazing products. However, they should strongly consider investing more time, money and effort into their customer service.

    I have learned that next time I want something from Razer, to just wait for it to be widely available and to forget about pre-ordering it.

    Whoever the lead director is controlling how their customer support has handled this pre-order situation should be ashamed of this performance. Regardless of whether it's Razer's fault, or a 3rd party, it's shocking.

    It's one thing to have setbacks out of their control. It's a completely different thing to have setbacks out of their control happen, and then be COMPLETELY opaque in the communication and execution. From my perspective, customer support seems like an afterthought for the current organization of this company. An indirect side-effect of this perception that has been portrayed to me is that lets say I get a Razer Blade today, what happens if I get one of the super super rare situations and something is wrong with it. Am I going to get the same treatment? What if I can't get my FL Studio key, am I going to get the same treatment? What if *insert issue/question/concern here* occurs, am I going to get the same treatment? This issue goes far beyond a simple back-order, 3rd party earthquake supply chain situation, and suddenly becomes something that has a detrimental effect on the perception of how this company operates. I love Razer, I want to see it succeed, I want to buy Razer products for decades to come, this company makes some of THE BEST products for gamers. This is serious in my opinion.

    I was 100% ready to give them a large sum of money for a quality product. What some of us got was very poor service, opaque communication, order issues, re-order issues, involuntary order cancellations, a 3rd party having the same product available and even delivered MONTHS before Razer even had them available and shipping, completely overwhelmed and unequipped staff (Technokat, YOU ROCK BRO) (so much so that we then get asked by "staff" to please stop tagging Technokat and others because they were being rendered ineffective by the vast number of posts venting frustration from fans that are financially supporting their company. I mean really.... REALLY?? Maybe they are understaffed? Maybe Razer should think about hiring a public relations person or group of people... Ridiculous!!!!) And on and on and on. The only place we had to voice our frustration was here. I sent a number of very articulate emails to Razer regarding the events, and all I got were automated emails. Not one single personable communication. I stuck in it this long giving Razer the benefit of the doubt, but there must always be a line in the sand somewhere, and I've reached that point.

    I was always taught that if I was unhappy with something, to vote with my wallet. Therefore, I will be giving my hard-earned money to a direct competitor of Razer.

    That wasn't my choice, that choice was made for me by Razer's performance. I hope they wake up soon.

    "SHAME......" *ding* "SHAME......" *ding* "SHAME......"

    U-n-b-e-l-i-e-v-a-b-l-e......

    Best regards,
    A very disappointed Razer customer that has bought their products for over a decade.

    PS: Razer's products rock, I'll continue to buy them, but I'll never pre-order again. I hope my post, and other's posts will help Razer address their shortcomings.

    TLDR:
    Razer products are awesome, their current customer support is terrible. I cancelled my pre-order and taking my business elsewhere this time around.
     
    Last edited: May 19, 2016
    jcecil, Guevariux, EverBot and 2 others like this.
  19. j0nny852

    j0nny852 New Member

    So have April orders shipped yet I ordered April 26 512 and it delayed me to May 31
     
  20. I ordered 18 March and still haven't shipped.

    @Razer|Technokat Ive sent you multiple messages at YOUR REQUEST and gotten no response. My order should have been shipped yesterday. Orders from 2 weeks after have shipped before mine.
     
    Guevariux likes this.
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