[Status update] Blade 2016 shipment

Discussion in 'Systems' started by technokat, Apr 19, 2016.

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  1. i understand that.
    It doesn't really seem like they do for they canceled my order wihtout even trying to get a different payment method from me
     
    soccastar001 likes this.
  2. Not even a little bit. It requires the most minimum of effort to re-run a card after the charge is disputed. Even besides that the quality of their customer service is the most accurate depiction of how much they care about their customers...which is not at all. These things are selling out. They could care less about the ones that aren't getting theirs when they've been in line for 2 months.
     
    Justine_Porter likes this.
  3. Jackk102

    Jackk102 Member

    Order also jumped to in process, the wait is almost over :big_grin_::big_grin_::big_grin_:
     
  4. No. And take this from someone who worked with retail, I do not swipe a card twice unless I see Id and see proof by customer showing me phone text or call that his or her bank or card thought it was a fraud transaction.

    Sadly, to be honest it's up to you to understand that banks or cards can decline due to fraud alert with transactions that cost this much. It's your job to let your bank or card know ahead of time so nothing happens.
     
  5. So you are saying them canceling our orders is our fault? Seriously?
     
    soccastar001 likes this.
  6. Sorry but while it's not all your fault, quite a bit is your fault. I don't know what pos software they run for ringing transactions but it's your job to let your bank and card comp know you're making a payment soon. While you phrase it as a cancellation, I'd phrase it as a customer got card declined and the charge did not go through.

    Hope you find it soon and quick on Ms though.
     
    Brastic likes this.
  7. Yeah me too
     
    soccastar001 likes this.
  8. Budske

    Budske Member

    I got my blade yesterday! Its great...

    Bought from MS, it's the 256gb

    https://imgur.com/a/MF2P5

    Sent from my LG G5 using Tapatalk
     
    NCHunter likes this.
  9. Cool, I wish I got mine by now.
     
  10. That has literally never happened with any other online or out-of-state/country retailer in my life and I have spent the last 15 years working a job where I travel a lot. If something gets flagged your bank calls you, you verify, and then MOST places run it again automatically. At the very least if they ask you to they do it. And even even if they want you to place a new order there is absolutely no reason a company this size can't keep your "place in line". It's sweet that you want to make excuses for Razer but they are absolutely blowing it and there is no excuse a reasonable customer can make for them.

    And like I said EVEN ABSOLUTELY IGNORING THAT the quality of their customer service is very telling about how much a company cares about their customers. Their CS is uninformed at every step of the process, woefully useless when it comes to doing ANYTHING, and gives different information based on what time of day you contact them. I've been HUNG UP ON by them and told they would call me back and never did. I've asked them for a game code and gotten a canned response about my order being here soon showing they didn't even read my request. They DO. NOT. CARE. ABOUT. CUSTOMERS.
     
    Justine_Porter likes this.
  11. 9377519279

    9377519279 Active Member

    Their customer service is contracted out, it's not a Razer run call center. They have an agreement with a third party provider. There are some limitations there, they could drop them or press them to change their software to allow more flexibility with orders beyond the if something goes wrong cancel and re-order. Microsoft is the same way and I think they use the same vendor. So yea it sucks but it is something they could change with enough money and persistence though. But by no means is it easy or cheap. Those systems are carefully planned out, software developed, scopes created. Changing that would cost money to change the software, then change the user training. It can be done but it does not happen fast, and a business has to see a benefit to putting in the time and money to do that. In this case it is only really impacting their pre-order process. I don't know if that is enough to inspire them to try and make change.
     
  12. Apple never has this problem
     
  13. 9377519279

    9377519279 Active Member

    They don't, but their support is all in house. Apple care is an Apple run initiative. Also their supply lines are locked down tight.
     
  14. Lots of places never have this problem. Not just Apple. I've never had this problem with Amazon, Newegg, Wal-Mart, Verizon, Netflix, or the Chinese restaurant down the street. Places that care about their customers put effort into their customer service. And sorry Steven but it is a lot, lot, lot easier and cheaper to improve CS than you make it out to be.
     
    Justine_Porter likes this.
  15. 9377519279

    9377519279 Active Member

    There could be an easy solution out there. Having worked in management at call centers, and later in my career moving into software and system deployments I can see how complicated and expensive "small things" can be. This is not a small thing, this is a, "Hey Razer, please rip and replace you entire customer service solution with a different vendor. Or please get them new software."
     
  16. Its funny how everyone on these forums has worked in the areas that Razer is having problems
     
  17. I've worked in retail and customer service. It's not as easy as it seems. You making all this anger statements is what all customer service agents fear and hate.
     
  18. It's also really easy to make excuses when you have a Blade in front of you.

    The thing is even if it were hard and expensive that is where their money should go. They have a great product already and it is in demand and they are in the business of selling directly to customers and making software. There is no excuse for this company to not have stellar customer service. And this is all ignoring the fact that a year ago they had fulfillment issues and promised to improve upon them. If what this is is an improvement I can only imagine that unnecessary cancelations last year came with a swift kick in the groin as well.
     
    Justine_Porter likes this.
  19. Please. You're comparing super big companies like Apple and Amazon to a small company like razer. While I will agree they need to improve their CS, running it in house is not only tiresome but super super expensive. You gotta hire new managers and service people and then put money and profit into that section to make it good. While they can improve, it's not as easy as you make it out to be. Do you run a business? It's not that easy to make this jump.
     
  20. I'm not making anger statements. And also Razer is not a small company. They can afford it with the amount they are making off of these Blade sales.
     
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