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[Status update] Blade 2016 shipment

Discussion in 'Systems' started by technokat, Apr 19, 2016.

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  1. Have been watching this thread, but decided to be patient with the delays. Things happen after all, and an earthquake is not something they can control.

    After several delays my blade seems to finally be available, but now the order is held up by my mouse mat being on back order.

    I called customer support and emailed to ask for an indication on timing. So far no answer. Asked if I can cancel the mouse mat from the order. Not possible, I would have to cancel and reorder. Asked if they can send part of the order separately. Nope.

    I pre-ordered and stuck with razer and gave them the benefit of the doubt even when the MS store started shipping. Unfortunately it is becoming harder to back up a company that is showing little consideration to its fans and customer support.
     
  2. BackProp

    BackProp Member

    Congrats!
     
  3. I ordered on the 17th of April
     
  4. TheGurgeMan7

    TheGurgeMan7 Well-Known Member

    I ordered yesterday from the ms store. Should be here tommorow.
     
  5. I don't think it's that they don't have considerations for their customers, they just don't know how to do direct sales - which is a problem, since they clearly have aspirational goals to drive their sales in that direction.

    I would heartily suggest you cancel your direct order & get it from Microsoft instead. They have far more robust processes in place (interestingly, I really don't really think MS cares about their consumers, but they have more experience and better store processes in place, so they end up doing a better job than Razer, who I sincerely believe does care about us).
     
  6. godisnum1

    godisnum1 Member

    I placed mine yesterday and now it's showing as backordered. I'd be upset, except I'm hiking on the Appalachian Trail I guess I'll get it when I get it...

    Sent from my Verizon Samsung Galaxy Note 5 using Tapatalk Pro
     
  7. Brastic

    Brastic Active Member

    My friends who ordered in March, have their Blades already. I keep getting pictures and text on how great the Blade is. I guess this is the karma I have earned.
     
  8. Swanka

    Swanka Active Member

    You finally got it! At long last! Congrats! Now I'm hoping my prayers are answered and I win the sweepstakes.
     
  9. TheGurgeMan7

    TheGurgeMan7 Well-Known Member

    I have the same backordered status as well. If it doesnt get here tommorow im going to get them to refund my 16$ 1-2 day shipping fee.
     
    godisnum1 likes this.
  10. 9377519279

    9377519279 Active Member

    Your luck is phenomenal. You should take your blade to vegas once you get it and gamble.
     
  11. VeryCrushed

    VeryCrushed Active Member

    Processing doesn't count as shipping. Your 1 day starts from the second its in the UPS's hands.

    Sent from my Nexus 6 using Tapatalk
     
  12. TheGurgeMan7

    TheGurgeMan7 Well-Known Member

    How long does it take to get out of this backordered crap.
     
  13. VeryCrushed

    VeryCrushed Active Member

    As long as it takes MS to get there hands on more, which doesn't seem to be very long.

    Sent from my Nexus 6 using Tapatalk
     
  14. TheGurgeMan7

    TheGurgeMan7 Well-Known Member

    I still dont understand how I was backordered. They were still listed as in stock at least 15 minutes after I got my confirmation email that my order was placed.

    The 256gb one has been up for 10 hours now.
     
  15. VeryCrushed

    VeryCrushed Active Member

    Ask a MS store support, can't help you there.

    Sent from my Nexus 6 using Tapatalk
     
  16. Nightmyth

    Nightmyth Active Member

    Microsoft Store is even going into backorder now? I thought they only sell what is readily in stock. I wonder if they made too few 512GB versions, or are those models that popular. Can't really imagine everyone having to have 512GB and won't settle for a 256GB (although I couldn't live with a 256).
     
  17. TheGurgeMan7

    TheGurgeMan7 Well-Known Member

    Ive been waiting to do that, but their support chat is not available on my phone, and I dont have access to a computer untill I head home.
     
  18. VeryCrushed

    VeryCrushed Active Member

    Could call them, that's always the most reliable way to contact any support instantly

    Sent from my Nexus 6 using Tapatalk
     
  19. 9377519279

    9377519279 Active Member

    From my experience, they really can't do anything. Their entire system is pretty much automated and they have no control over it. They basically can tell you sorry, you're out of luck and place a new order. I know others spoke highly of their customer service, but in my opinion it is absolute garbage. You're better of leaving it alone in my opinion. I called and talked to probably 10 different people and had placed 5 orders to get 2 laptops. So... yea won't be doing that again.
     
  20. VeryCrushed

    VeryCrushed Active Member

    A backorder is a backorder, that's just how it is.

    Support is only support, they didn't write the website or there order systems. So if there is an issue it pretty much just gets sent to the appropriate team.

    Sent from my Nexus 6 using Tapatalk
     
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